I Know You’re Sorry, Now Apologize
Psst: Hey you. This is the 2nd part of a five part series. Start here. My Grandaddy Franks was the King of Snark before snark was cool. He’d tell his employees, “You can show up...
Category: First Impressions
You Blew It
You did, didn’t you? You screwed up royally. You forgot to return that phone call. That leader’s surgery fell off your calendar. A guest’s questions were never answered after repeated attempts and multiple handoffs. You’re...
First Impressions, North Raleigh Style
There’s a dirty little rumor going around that the Summit is launching a North Raleigh Campus later this fall. That’s right, we’re heading down 540 to the capital city…the City of Oaks…the City That Hoards...
“I’ll Bet You’re a Gentleman!”
A few weeks ago I was walking into a gas station because I heard the pitiful screams of a candy bar asking to be rescued and then eaten. Just a few steps ahead of me...
A Plug for Pastors
Today’s blog post is specifically for pastors or church staff people. If you’re not one of those, you can go back to watching Dog the Bounty Hunter, or whatever it is that unpaid Christians do...
Magazines.com: Delivering “Wow”
Call me a pessimist, but I think most American companies have customer service that ranks just above Idi Amin’s summer camps and just below scraping gum off the bottom of your shoe with your bare...
Car Lot Church (part five)
Today we wrap up a week’s worth of posts that have hopefully been fun and challenging (check the links at the bottom in order to catch up). My search for a car is far from...
Car Lot Church (part four)
This week we’re asking this question: do churches treat guests the way car lots treat customers? Catch up on earlier posts using the links at the bottom. Dan was the first car salesman we...
Car Lot Church (part three)
From the first moment, I knew George was going to give me trouble. It was our own fault, really. We foolishly assumed we were pulling up at the dealership at closing time on Saturday. “This...
Car Lot Church (part two)
This week we’re asking this question: do churches treat guests the way car lots treat customers? It’s going to be a no holds barred, honest look at the way we interact with new people. During...
