Category: First Impressions

Let’s Talk About the Weather

At the time of this writing, we’re in the middle of a hot spell. We’re talkin’ triple digit heat indexes, A/C units that run for days without stopping, and power bills that cost more...

Expertise Beats Exasperation

In the eastern North Carolina community of Elizabethtown, there’s a storefront restaurant called Melvin’s Hamburgers. It’s a classic hole in the wall joint, a place you normally wouldn’t stop unless you knew the treasures that awaited you...

Guest Services and the Gap

The corporate gathering of believers serves many purposes: it is a family reunion. A time of mutual encouragement. A moment to join voices and minds and hands and hearts in order to proclaim the...

The Training Game

There are two types of churches when it comes to the training of volunteers: those who actually do it well, and those who really really really need to do it (really). And yes, I’m...

Beauty or Utility?

How do you view the nature of guest services on the weekend? When you think about the roles of the parking team, the seaters, the door openers, and the info table volunteers, what exactly do you...

The Power of Observation

[This post originally appeared on April 19, 2010.]   A few weeks ago the Franks crew made a stop at a Starbucks.  I love Starbucks like fundamentalists love denim jumpers.  They are all about...