Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I thought this article from Help Scout was pretty interesting. The skinny: researchers...
One of my favorite customer service guys out there is blogger / author / speaker Micah Solomon. Here’s what he had to say in a recent post: In the movie “Elf,” Will Ferrell plays Buddy,...
I’m a big fan of signs. No, not the creepy M. Night Shyamalan movie featuring Mel Gibson in his pre-Aramaic days. I am referring, of course, to the wayfinding devices that populate airports, retail centers, hospitals...
What happens when a guest shows up late to your church? What do they see? What do they experience? What do they do? Where do they go? Not long ago I arrived at one of...
No matter the experience you provide for your guests on the weekend, a dirty facility is going to leave a bad impression. It doesn’t matter how friendly your greeters are…it doesn’t matter how long your...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! If you’re a leader of people, part of your job is to help...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’ve both experienced and heard of a whole library of guest horror...
If you work with people on the weekend, you’re always on. Our guests are always arriving, and you have to be ready for their arrival. You have to be prepared to offer help. You have to have...
Imagine for a moment that you serve on the guest service team at your church. You show up faithfully each week. You attend your Sunday School class, and the moment class is over you start...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I wouldn’t have believed it if I didn’t have two dozen witnesses. I...
