Category: Guest Services

It’s a Sign.

There are a couple of Starbucks locations in town that are currently undergoing a remodel. The first, I saw a few weeks ago when I was swinging by for a grande Pike on my way...

“What’s In It For Me?”

The following is an excerpt from our One-Day Workshop: After the First Visit, covering the moments and the months after a guest shows up at your church for the first time. Want to know more?...

Spurgeon on Hospitality and Evangelism

I just finished up Charles Spurgeon’s The Soul Winner, part of my summer reading list. This quote got my attention: …soul winners, try after sermon to talk to strangers. The preacher may have missed the...

Slow Your Role

Ministry weekends tend to be a blur: Prep that service Host that meeting Have that convo Guide that vol Put out that fire Set up that event Find that item Answer that text Remember that...

What Disney’s “Galaxy’s Edge” Teaches Us About Planning

I’m both a Disney nerd and a Star Wars geek, so you can imagine my salivation when the Mouse announced he was building brand new lands in both Anaheim and Orlando. I am currently saving...

Planning for Worst-Case Weather Scenarios

The following is a guest post by A.J. Farthing, Associate Campus Pastor over First Impressions at the Summit’s Chapel Hill Campus. Weather and church weekends have a lot in common: both are finicky, both are...

What’s New In Your New Fall Season? (part two)

In part one of this post, we talked about the sometimes-unspoken rule that church congregations have. Every year, vacation season draws to a close, people leave the beach and head back to school, and life...

What’s New In Your New Fall Season? (part one)

Listen up, youngsters: Uncle Danny wants to tell you a scary story. Back in the dark ages before Netflix, we had a thing called “Must See TV.” It was a trope by one of the...

Yes, Your Parking Team Really Does Make a Difference.

I fly a decent amount. I’m not a triple-platinum black-diamond cardholder magic global miles member of any airline, and I’ve only been bumped to first class once in my life. And that one time, I...

Do Your First-Time Guests Expect to Be Known?

Some don’t. Some want to fly under the radar and remain anonymous as long as possible. They want the freedom to check you out, to discover if you’re real, to find out if your church...

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