Category: Guest Services

Hospitality is Rarely Convenient

If your church is going to get serious about guest services, it’s not necessarily going to be easy. It’s not going to be something you can “just do.” No, hospitality requires an interruption of the...

Creating a “Whole Church” Hospitable Culture

There is a danger that lurks just beyond a healthy guest services team. You can invite the right volunteers to serve on the team, provide excellent training so they understand the why behind the what, and...

Seven Practical Ways to Prep for Fall

Yes, it’s currently blazing hot in most parts of the country. But fall will be here before we know it, and with cooler weather comes an attendance surge for most churches. Families are returning from...

Need An Inexpensive Option for Team Training?

One of the most frequently-asked questions I hear has to do with resources for volunteer team training. That’s one of the primary reasons we put together The Gospel Is Offensive: Five Plumb Lines for Guest Services. In...

Flashback Friday: Your Policies Are Dumb

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   I am a long-time, loyal customer to a particular bank. I won’t...

15 Easy Ways to Highlight Volunteer Opportunities

“How do I let our church know about opportunities to serve?” It’s a question that I hear often, in one form or another. Whether it’s from one of our campuses or from a church leader...

Rewind: What Does Your Posture Reveal?

I’m enjoying some downtime with my family this week, so we’re heading to the archives to pull up some of the earliest content from the blog. In fact, this was the fifth post to ever...

Who Are You Here For?

As guest services practitioners, it’s time for us to admit something. The ministry of serving guests is relatively easy, in the grand scheme of things: design a system. Invite volunteers to serve in the system....

Flashback Friday: Raising Up Leaders for Your Guest Services Team

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   You can’t do it all. Hopefully you’ve realized that by now. You’ll...

Don’t Cover the Mouse

Several years ago, Merriem and I took advantage of a free day off and decided to go exploring at a new-to-us restaurant in town. What that exploration led to has become the stuff of legend...

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