Category: Guest Services

Interrogate Your Guests

This post title is what you would call “hyperbole.” When guests show up on the weekend, there’s no need to tie them to a chair, flip on a spotlight, and play good cop /...

When You Shouldn’t Talk to Your Guests

Yesterday we covered the six times in a weekend service that you should strategically plan to address your guests. But what about times when you should strategically plan not to talk to them? Any time you...

A Walk To Remember

Here on the ol’ blog, I talk a lot about the mechanics of hospitality: systems, structures, and staffing that takes a biblical virtue and puts it together on an institutional level. But perhaps more...