Category: Guest Services

Towards the end of each year, I recap some of my favorite posts and some of my favorite books of the previous twelve months. (The book list will come next week, just in time for...

You know I’m a huge believer in the art of the follow-up phone call for first-time guests. If you don’t know that, here’s a whole series of articles. (In the words of the Ghost of...

In my experience, there are two teams that will have the greatest impact on whether a first-time family chooses to return to our churches: the Guest Services Team – those who take care of the...

This weekend, somewhere around 100,000 evangelical churches will gather for a Sunday service … and that’s just in the United States. Out of these, a fair-sized chunk will gather with a specific purpose in mind....

I’m a huge believer in making things easy for our first-time guests: less hoops. Fewer barriers. Minimal confusion. I think many of us would do well to “begin with the end in mind” … to...

A few weeks ago we assigned a group of volunteers some homework: This Sunday, take ten minutes to stop serving and simply observe: what would a guest encounter that adds to or takes away from...

We’ve talked before about the challenges of leading a Guest Services Team in a building that seems to have been designed in spite of our guests, not because of them. Whether you’re in a renovated...

People in leadership typically have an idea of how they want things to run. We have a clear picture of what high quality or a finished product should look like, and we want things to...