Brian is AT&T. AT&T is Brian.
I mentioned in a recent post that earlier this summer I traveled out of country. As a part of that process, I had a primary and secondary plan for being able to use my phone...
Category: Guest Services
Lost in Translation
Earlier this summer my wife and I – along with our 14 year old daughter – had the opportunity to visit a couple of long-time friends in Germany. They serve with a local seminary and...
Q&A: Moving from Consumer to Participant?
Q: A ministry like Guest Services seems to enable a consumer culture within our church. How can we move people from consumer to participant? [From a recent One-Day Workshop] A: Let’s be clear: there’s nothing...
6 Insights for Better Church Hospitality
This article originally appeared on Lifeway Research. Last month, Lifeway Research released the results of a study on how Protestant churches welcome first-time guests. The results, as they say, speak for themselves. Lifeway polled respondents on...
Q&A: What’s the “Creepy Threshold” in Guest Services?
Q: We’re having a debate on our Guest Services Team as to whether or not it is “creepy” to approach someone already seated in the auditorium with an extra “Hello, welcome!” So my question is:...
4 Ways to Highlight First-Time Guest Surveys
We’ve talked before about our First-Time Guest surveys: the four questions that go out to every guest who gives us their contact information. Those surveys are a way to keep our finger on the pulse...
6 Ways to Undervalue Your Guest Services Team
Too often, we view a Guest Services team as a “nice to have” ministry: if we have the personnel or the budget or the attention to give to it, great. But if hospitality should be...
Q&A: How Can We Eliminate “Visitors”?
Q: Do you have any tips on helping our lead pastors eliminate the use of the word “visitors”? [Submitted in a recent session of Confab] A: (Yes, I know. That’s an intentionally misleading title. No...
What Helps Them?
in the world of guest services, our goal is to be proactive, not reactive. That means that we never want a guest to feel the need to ask a question, look for a volunteer, or...
Not For Us.
Not long ago I read Dave Browning’s book Deliberate Simplicity: How the Church Does More by Doing Less. In it, he tells the story of his church paving the parking lot. It was the early...
