Category: Guest Services

What Disney’s “Galaxy’s Edge” Teaches Us About Planning

I’m both a Disney nerd and a Star Wars geek, so you can imagine my salivation when the Mouse announced he was building brand new lands in both Anaheim and Orlando. I am currently saving...

Planning for Worst-Case Weather Scenarios

The following is a guest post by A.J. Farthing, Associate Campus Pastor over First Impressions at the Summit’s Chapel Hill Campus. Weather and church weekends have a lot in common: both are finicky, both are...

What’s New In Your New Fall Season? (part two)

In part one of this post, we talked about the sometimes-unspoken rule that church congregations have. Every year, vacation season draws to a close, people leave the beach and head back to school, and life...

What’s New In Your New Fall Season? (part one)

Listen up, youngsters: Uncle Danny wants to tell you a scary story. Back in the dark ages before Netflix, we had a thing called “Must See TV.” It was a trope by one of the...

Yes, Your Parking Team Really Does Make a Difference.

I fly a decent amount. I’m not a triple-platinum black-diamond cardholder magic global miles member of any airline, and I’ve only been bumped to first class once in my life. And that one time, I...

Do Your First-Time Guests Expect to Be Known?

Some don’t. Some want to fly under the radar and remain anonymous as long as possible. They want the freedom to check you out, to discover if you’re real, to find out if your church...

Do We Aim For Excellence…or Perfection?

In the world of ministry, it’s always tempting to ask this question. After all, if we’re going to do something, let’s do it right. Right? We reinvent and revise and tweak and adjust. We set...

How to Instill Guest Services DNA to Your Entire Staff

Church staffs are infamous for building silos. Most of the time, it’s innocent: we get busy working in our corner of the world, and we forget that there are other ministry leaders running alongside us...

Applications From Appliances

The last few weeks have been…interesting…around the Franks household, to say the least. If it can be plugged in, cranked up, or taken apart, it’s probably broken at the least opportune time. I’m talking, of...

Easter is Over. Now What?

The Christian church just wrapped up one of the busiest weekends of our year. Community outreaches and egg hunts and extra services and cantatas and new volunteers and sunrise services and special sermons and stage...

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