Latest posts

7 Ways You’re Underutilizing Your Parking Team

Those of us in ChurchWorld know that there are some segments of ChurchPeople who are just too easy to stereotype: pastors are going to preach past their time limit and inflate attendance numbers. Sweet little...

Top Ten Quotes: Humility

Most of our leadership could use a good infusion of followership. I fear that in our over-platformed, uber-influencer, random-thought-leader society, we’ve forgotten what it looks like to humbly depend on the inner work of Jesus...

A Quick Word About Our One-Day Workshops

For the last seven years, we’ve offered a series of One-Day Workshops in the late summer / early fall. Hundreds of leaders have joined us for a day long conversation around guest services, volunteer culture,...

Tackling Small Church Myths, part 3

This is the next installment in our ongoing “Small Church” series, which looks at guest services through the lens of the smaller congregation: those with 150 or fewer people in attendance each week. See the...

Now is the Time to Prep for Summer

As this post goes live, all of the NSYNC prophecies have come true. May is here, which means summer is just around the corner. And summer time brings vacation time, especially for your volunteers. Cards...

Three Things I’ve Learned By Tracking Work Hours

At one time or another, all of us are prone to overwork and addicted to busyness. It could mean that we’re hyper-focused on an actual paid job, or it could be that we’re really jazzed...

Creating a Climate Where the Truth is Heard

When we think of leadership, we think of lots of “one to many” activities: speaking. Vision-casting. Edifying. Informing. Directing. But one of the often-overlooked “many to one” activities is that of listening. Leaders must listen....

Danny Recommends: Traffic Cones

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...

Q&A: How Can I Create a Culture of Care with My Volunteers?

Q: Our volunteers are great at caring for our guests. But how can I create a culture of care on my volunteer teams, where they are also caring for each other? [from the 2023 blog...

Top Ten Quotes: What Your Customer Wants and Can’t Tell You

I recently downloaded Melina Palmer’s What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics. Melina is the host of The Brainy Business podcast, and her new book...

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