Make the Maintenance Guy a Guest Services Pro
Recently my family and I stayed at Home2 Suites in Opelika, Alabama. One morning of our stay, I spent some time in the hotel lobby (hello, continental breakfast!) as the rest of my crew...
Latest posts
Recommended Reading Redux
I count a lot of reading book fans among my blog readers. And for a long time now, I’ve been pointing you over to my Suggested Books and Resources page. If you like eye candy, you’re...
How To Follow Up With Out-Of-Town Guests
Guest follow-up is all about stewardship. Think about the process a guest goes through to visit your church for the first time: something in their life (a move, a crisis, a curiosity) causes them to...
Danny Recommends: Books To Read With Your Volunteers
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that...
2019 Connections Confab: Apply Today!
Back in 2015 we launched a coaching network called Connections Confab. Today we count 50 leaders from 42 churches in 16 states as part of our Confab alumni group. The Confab is an intensive coaching gathering focused...
Top Ten Quotes: Liturgy of the Ordinary
I tackled Tish Harrison Warren’s Liturgy of the Ordinary: Sacred Practices in Everyday Life as a part of my summer reading list. I’ll admit: some of the books on that list were difficult to work through...
Q&A: How Should We Set Up Our Phone System?
Q: Do you have any suggestions or recommendations on how a phone answering service should be set up? [Amanda Stanton, Director of Guest Services, Calvary Church, Clearwater, FL] A: Even in thinking about this...
Pinelake Church (Brandon, Mississippi)
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea...
Get in the Zone.
Our guest services teams get a lot of compliments on their organization and efficiency. Each week they show up to welcome our guests, and each week our guests take notice. Here are just a...
2019 Is Coming. It’s Time to Save Some Dates.
Fall is in the air, campers, which means our team has been hard at work outlining our 2019 Training Calendar. One of our staff values is that we want to “show our work,” meaning if...
