Make Monday Matter
It’s Monday. Again. And depending on where you live, it could be one of those Mondays. You know what I’m talking about: you are looking out the window at gray skies and wet ground, and it...
Latest posts
Flashback Friday: How to Complain
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! The note landed on my desk several weeks ago. It came to me...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
The Sure and Steadfast Anchor of Our Soul
I don’t know about you, but I tend to think of the stuff of life as weights. Job pressures. Anxiety. Family pressures. Temptations. Exterior expectations both reasonable and unreasonable. Regrets. Lofty goals. Financial needs. An...
Under Promise. Over Deliver.
One of my favorite customer service guys out there is blogger / author / speaker Micah Solomon. Here’s what he had to say in a recent post: In the movie “Elf,” Will Ferrell plays Buddy,...
People > Signage
I’m a big fan of signs. No, not the creepy M. Night Shyamalan movie featuring Mel Gibson in his pre-Aramaic days. I am referring, of course, to the wayfinding devices that populate airports, retail centers, hospitals...
Flashback Friday: Holyween
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! It’s baaaa-aaaack. The day is here. You know the one: it’s the day...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
You Need a Skeleton Crew
What happens when a guest shows up late to your church? What do they see? What do they experience? What do they do? Where do they go? Not long ago I arrived at one of...
Think Through It Before They Think Through It
We’ve talked before about the importance of absorbing the awkwardness for your guests. That means we want to think through their experience before they arrive in order to help them avoid any embarrassment. But as you...
