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Just Listen.

It happened again just a few minutes ago. I was on the phone with a company, trying to get a customer service issue resolved, and I had the sneaky suspicion the service rep wasn’t giving...

Thursday Three For All

Thursday Three For All

Neighbors accuse church of too much joyful noise. (via @latimes) What’s the balance between being a blessing to your community and risking annoyance? Discuss. “Is this a church?” Sidonie Smith said as she stood outside Grant...

10 Ways to Raise the “Guest Awareness Culture” at Your Church

Every church in America has a guest problem. They may have a huge number of guests showing up each week (a great problem). They may not have had any guests in months (an awful problem). But if the “regulars”...

Flashback Friday: It Matters

Flashback Friday: It Matters

Every Friday we dive into the Wayback Machine for a little trip down memory lane. If you haven’t seen it, it’s new to you. Not everybody is going to be on stage this weekend. Not...

Thursday Three For All

Thursday Three For All

Are we putting too much emphasis on the moment of conversion? (via @_MichaelKelley) Sobering stuff to think about. You, like me, probably know someone in your life who at one time or another had what seemed to...

18 Really? Really.

18 Really? Really.

  My firstborn turns 18 today. Yep, you read that right. I had to go back and read that first sentence a few times, myself. I’ll never forget that brilliantly sunny day in a tiny...

Flashback Friday: Serve Him, Not Them

Flashback Friday: Serve Him, Not Them

Around these parts, we talk a lot about serving our guests as well as our members. And that’s a great concept, as long as people behave themselves. When they don’t complain about the parking, when...

Thursday Three For All

Thursday Three For All

Raleigh Boy Scout battling cancer receives high honor (via @WRAL) If you’re not a part of the Summit, you may not have had the opportunity to get to know the incredible Noah Spivey. Noah’s fierce faith...

Thursday Three For All

Thursday Three For All

Humanity has only wiped out one disease—smallpox. This is the second. And we’re doing it without meds. (via @22Words) This is simply fascinating. Right now, a mother in South Sudan is sipping from the bucket...

When You Shouldn’t Talk to Your Guests

Yesterday we covered the six times in a weekend service that you should strategically plan to address your guests. But what about times when you should strategically plan not to talk to them? Any time you would...

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