Top Ten Quotes: Excellence Wins
Anybody in the hospitality space knows who Horst Schulze is. As the cofounder and former president of the Ritz-Carlton Hotel Company, Schulze knows a thing or two about treating people with dignity and class. He...
Latest posts
2020 Connections Confab: Apply Today!
Back in 2015 we launched a coaching network called Connections Confab. Today we count 50 leaders from 42 churches in 16 states as part of our Confab alumni group. The Confab is an intensive coaching gathering focused on...
Grace Point Church (Bentonville, Arkansas)
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
A Curated Experience Isn’t Always the Best Experience
Our local airport recently introduced a service called ParkRDU Express. It’s billed as a “trunk to terminal” service that allows you to (a) park closer than in an off-site lot, (b) have a driver pick...
Save the Date(s): 2020 Training is Coming!
We are just over two months out from the year 2020, which means that the proliferation of “2020 vision” puns are upon us. I refuse to stoop to that level, my friends, because this is...
Q&A: Do You Schedule Your Volunteers?
Q: Do your volunteers serve according to a schedule? In other words, do specific people serve on specific teams on specific weeks? [Christy Burke, Director of Connections and Guest Services, Bridgeway Church] A: The chances...
Personal Power > Position Power
In Steve Robinson’s new book Covert Cows and Chick-fil-A, he recaps his 30+ years on the marketing team of one of America’s most beloved brands. The book is full of personal stories and behind-the-scenes looks...
Do Your Systems Make it to the Front Lines?
Tacticians, listen up. You know who you are. You live your life as a cubicle jockey, developing spreadsheets and master plans and mapped-out strategies to make your weekend services run smoothly. You have never met...
Multi-Site: 10 Questions to Ask Your Campus Director
In a recent multi-site post I mentioned seven ways to avoid “Corporate Syndrome” if you’re a central ministry leader who is coaching a campus director. (For our purposes, we’ll define “Campus Director” as the leader...
Q&A: How Do I Get Backing from My Boss?
Q: I believe that creating a healthy guest services culture is important. But is it really possible to build it without senior pastor buy-in? [from a participant in the 2019 One-Day Workshops] A: It will...
