Latest posts

Danny Recommends: BatchedInbox

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that...

Staff the Doors

Most improvements to your guest services team can be made in 1% increments. You don’t need to reinvent the wheel or launch a massive new initiative; a lot of great things can come from...

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the...

Look Out For The Loom List

Most of us have a to-do list. We write down the things we need to accomplish, and then we set about the process of crossing them off. (Or if you’re psychotic like me, you...

Gone to Pot

In case you’re keeping score at home, Friday’s post about sQuad: the Summit’s Secret Shopper Service was my annual April Fool’s Day joke. I’ve heard from at least a couple of you who bit. My...

Thursday Three for All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the...