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Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the...

Are You Ready When They’re Ready?

I’ve stumbled into several conversations over the past few weeks that have forced me to focus on one primary question: Do we greet guests the way they want to be greeted? The question started bouncing around in...

The Way Things Are Supposed To Work…

…is usually a polite way of saying, “It’s not working.” You might hear yourself say this when talking about a process, a team, or a volunteer. “Well, the way that it’s supposed to work is…” You...

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the...

All Signs Point To…What?

I snapped this photo during a recent hotel stay. In case you can’t tell what you’re looking at, this is a sign that points sign-followers to…a blank wall. As in: “follow this path, and walk...

A Lot of People

According to the polls, a lot of people like Donald Trump. You’ve heard of him, right? Real estate mogul. Reality TV star. Hair icon. Trump’s rise in popularity has single-handedly managed to bewilder the...

Do Your Guests Have a Theme Song?

I recently listened to a podcast interview with Laurie Meacham, leader of the Social Media Team for JetBlue Airlines. She recounted a fantastic story of Gavin Donovan, a JetBlue customer who decided to have a...

Flashback Friday: Do For One

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Last night in our super-awesome small group, we were going through...