Four Reasons to Load Up the Van This Summer
If you’ve been hanging out under a rock lately, you may have missed the fact that we’re hosting two One-Day Workshops later this summer (and also that another Jack Sparrow movie is out…Pirates of the...
Latest posts
Flashback Friday: Raising Up Leaders for Your Guest Services Team
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! You can’t do it all. Hopefully you’ve realized that by now. You’ll...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
The Journey (St. Louis, Missouri)
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
Top Ten Quotes: Less Chaos. Less Noise.
In 2010 a friend handed me a copy of Kem Meyer’s Less Clutter. Less Noise. What was written as a book on church communications turned into a spiritual gut-check for me. I was reminded that it is...
Don’t Cover the Mouse
Several years ago, Merriem and I took advantage of a free day off and decided to go exploring at a new-to-us restaurant in town. What that exploration led to has become the stuff of legend...
Flashback Friday: Be Alert
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! As I type, I’m sitting in Starbucks, and I’m approximately three minutes...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q&A: What Resources Do You Use For Ongoing Training?
Today’s question comes from our 2017 Blog Survey a few months yore. Q: I’d like to know more about your ongoing training for specific teams that are under the umbrella of guest services. What do you...
“We’ve Never Done It That Way Before.”
If you haven’t heard it yet, you will. Leaders face the tension of protecting the core values of the organization while progressing in new areas of innovation. And sometimes that progression can trigger the “We’ve...
