Top Ten Quotes: Creativity, Inc.
I first read this fantastic book when in came out in 2014. We recently re-read a portion of it for our staff meeting, which has generated new ideas and practices for some of our workflows....
I first read this fantastic book when in came out in 2014. We recently re-read a portion of it for our staff meeting, which has generated new ideas and practices for some of our workflows....
I grew up in a small town. The majority of people who lived there were like me: they’d always lived there…all their life plus nine months. Their daddy was from there, and his daddy, and his daddy...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! (One quick note: Easter doesn’t actually happen this Sunday, but nine days from now. Relax…you’ve...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q: Do you all do anything different from a Guest Services perspective on Easter? What has been the two to three most helpful things about handling Easter (either before, during, or after the services)? [Trent Linville,...
Just in case you’re one of the few who fell for Saturday’s post hook, line, and sinker (and a few of you have confessed as much), I’d like to issue my annual reminder that you shouldn’t...
Years ago, I heard a conference speaker share a story about the power of active listening. When he would check out at a retail store or coffee shop, he had a peculiar – yet fantastic –...
Before you read the following post, take note that the original publication date was April 1. April. First. April Fools Day. Thank you. And carry on. After decades of dreaming and years of planning, I am...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Today’s post was originally released as a fall read, but with Easter on...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...