Tagged: customer service

Thursday Three For All

The Frugal Wow: How Small Gestures Create Lasting Loyalty. (via @HelpScout) Around these parts we talk a lot about delivering memorable moments. But those of us in ministry have a default setting that screams “memorable +...

Thursday Three For All

The Virtue of Unread Books. (via @storywarren) I struggle with this one: do I buy more books when there are still some I haven’t read yet? Scott James makes a valid case. So my library has...

Turning Jeers Into Cheers

By now you’ve no doubt read the story of Berhard Brandner, the Frontier Airlines pilot who dug into his own pockets and bought 35 pizzas for his passengers stranded on the tarmac. It was...

Thursday Three For All

Five Spectacular Ways to Create the Worst Customer Experience. (via @jeanniecw) I get it: they’re not customers, they’re guests. But still, how many of these are our churches guilty of? 4. Recruiting the wrong people Your employees...

Thursday Three For All

Secrets of Consistent Customer Service: How to Be Great Again and Again. (via @micahsolomon) How’s your church doing on the consistency scorecard? Do you deliver the same (or better!) “wow” experiences each week? The summary...

Thursday Three For All

Thursday Three For All

Five Facts About Multisite Churches That Should Impact All Churches. (via @RichBirch) None of these findings are particularly surprising, but they’re all a good reminder for all of us. How do our churches measure up on...

Just Listen.

It happened again just a few minutes ago. I was on the phone with a company, trying to get a customer service issue resolved, and I had the sneaky suspicion the service rep wasn’t...