Tagged: engagement

How to Force a Volunteer to Care

That’s a ridiculous post title, because of course you can’t force someone to care. They either care, or they don’t. But what if it’s not that simple? What if the two choices aren’t just┬ácare...

Feeling Warm?

I recently made an observation about an employee of one of our local coffee shops. This is a store where I’m somewhat of a regular. (Well, regular enough that I recognize certain employees and...