Take Another Look
We like what we know. Whether it’s our favorite lunch spot or trusted vacation destination or a go-to pair of shoes, we’re fans of the familiar. And familiar is okay, as long as we remember...
Tagged: first impressions
What’s Your Brown M&M?
One of my favorite “details” stories revolves around Van Halen and their brown M&Ms. Disclaimer: I didn’t listen to much Van Halen as a kid. I remember when “Jump” made it big on the radio....
Thursday Three For All
‘Mr. Spock goes to church’: How one Christian copes with Asperger’s syndrome. (via @BrantHansen) Fascinating. How are our churches doing in reaching people who feel “like an alien at church”? Multiple times, each week, every week,...
A Walk To Remember
Here on the ol’ blog, I talk a lot about the mechanics of hospitality: systems, structures, and staffing that takes a biblical virtue and puts it together on an institutional level. But perhaps more important...
Thursday Three For All
Six ways to maximize church stage announcements. (via @timrpeters, HT @persinger) As a part time Pastor of Announcements (shut up. It’s a thing.), I totally agree with all of these. (Except for the “5-10 minute” time...
Friendly, But Not Intentional
Have you ever considered that your church needs to get over being friendly? Frequently when I show up at a church to help with guest services training, I’m approached by a sweet little blue haired...
Structuring Your First Impressions Team
Yesterday I received an email from a pastor who is trying to revamp the guest services ministry at his church. He asked the “structure” question: How do you have your team organized? Since that’s a question I...
The Last Straw
On Friday, Merriem and I stole away to one of our favorite date spots: Ted’s Montana Grill. It’s the perfect place to go if you like eating copious amounts of meat while staring at the...
The Arrogance of Experience
If you’ve been a reader of this blog for any amount of time, you know that I’ll frequently publish posts highlighting a less than stellar guest service experience. And I suppose part of the “eye”...
Flashback Friday: Your Best Is Only As Good As Your Worst
Time to open up the wayback machine, boys and girls. …The order taker was a most unhelpful young man who had been hired exclusively on his ability to mumble and get my order wrong. After...
