Tagged: first impressions

Customer Loyalty Programs and the Church

I thought this article from Help Scout was pretty interesting. The skinny: researchers examined the effect of customer loyalty programs on…you guessed it…customer loyalty. The test involved handing out two sets of “free carwash”...

Take Another Look

We like what we know. Whether it’s our favorite lunch spot or trusted vacation destination or a go-to pair of shoes, we’re fans of the familiar. And familiar is okay, as long as we...

What’s Your Brown M&M?

One of my favorite “details” stories revolves around Van Halen and their brown M&Ms. Disclaimer: I didn’t listen to much Van Halen as a kid. I remember when “Jump” made it big on the...

Thursday Three For All

Thursday Three For All

‘Mr. Spock goes to church’: How one Christian copes with Asperger’s syndrome. (via @BrantHansen) Fascinating. How are our churches doing in reaching people who feel “like an alien at church”? Multiple times, each week, every...

A Walk To Remember

Here on the ol’ blog, I talk a lot about the mechanics of hospitality: systems, structures, and staffing that takes a biblical virtue and puts it together on an institutional level. But perhaps more...

Thursday Three For All

Thursday Three For All

Six ways to maximize church stage announcements. (via @timrpeters, HT @persinger) As a part time Pastor of Announcements (shut up. It’s a thing.), I totally agree with all of these. (Except for the  “5-10 minute”...

Friendly, But Not Intentional

Have you ever considered that your church needs to get over being friendly? Frequently when I show up at a church to help with guest services training, I’m approached by a sweet little blue...

Structuring Your First Impressions Team

Yesterday I received an email from a pastor who is trying to revamp the guest services ministry at his church. He asked the “structure” question: How do you have your team organized? Since that’s a question...

The Last Straw

On Friday, Merriem and I stole away to one of our favorite date spots: Ted’s Montana Grill. It’s the perfect place to go if you like eating copious amounts of meat while staring at...