What Happens on Monday?
If you’re a regular reader, you know that Fridays are usually reserved for archived posts. But that was before @MichaelMears tweeted this question yesterday: Are you gonna blog any on connecting new peeps at Easter &...
Tagged: first impressions
Guesswork, part two: Building an Organic Culture
We’re on week two of a new series called Taking the Guesswork Out Of Guest Services. If you’re a pastor or ministry leader of a church with no guest services team, a lagging guest services team,...
Why We Say “Attend One, Serve One”
On our First Impressions Team at the Summit, we try to get by with just a very few rules: never be rude to a guest. Serve where you’re wired. Never feed ’em after midnight. But...
You Matter
It hit me again yesterday morning. The temperature was in the 40s. The cold, cold rain was steadily coming down out of a dreary gray sky. It was a great day to be a duck....
Guesswork, part one: Killing Culture
Today we begin a new weekly series called Taking the Guesswork Out Of Guest Services. If you’re a pastor or ministry leader of a church with no guest services team, a lagging guest services team, or...
Thursday Three For All
Thursday means I grab content from all over the web and put it in one spot. Just for you. Because I’m nice like that. Remember campers, click on the bold header to see the original...
The “Guesswork” Series Begins
Today begins a new series that I’m calling Taking the Guesswork Out Of Guest Services. Well actually, today is the introduction to that series, because that way I get a whole extra week to tease you about it...
Cruise Ship or Battleship?
Last week our family took our first cruise. Merriem’s mom & dad loaded us up, tossed us on the fun ship of the seas, and forced us to eat food around the clock as their...
Thursday Three For All
It’s the fourth day of the week, kiddies (or third day if you’re a complete Easter-hating pagan), which means it’s time for T34A, three links that have grabbed my attention and shook it like a...
Does Attitude Match Atmosphere?
Last weekend I blazed through Nelson Searcy’s new book Connect: How to Double Your Number of Volunteers. I’m sure I’ll return to this blog in the weeks to come to more fully unpack some of the content,...
