Flashback Friday: Filter Your Focus
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Over the last couple of months I’ve read two or three books that...
Tagged: first impressions
Mixed Signals
I recently read Chip Bell’s latest book, Sprinkles: Creating Awesome Experiences Through Innovative Service. One of Bell’s standout quotes dealt with a switchup in signals that can plague a guest / customer / client of any organization: Colorful service involves...
Flashback Friday: See Them First
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! “They’ll see you before you see them.” That’s what my friend Summer...
What Helps Them?
One of our rules of thumb for our First Impressions team is Be proactive, not reactive. In short, that means that we never want a guest to feel the need to ask a question, find...
Flashback Friday: Answer the Question They’re Not Asking
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! A couple of weeks ago our kids were out of school for...
Why Outside Greeters are More Important Than Inside Greeters
Let’s start a turf war, shall we? Because a post title like that is just the thing to get some gang warfare going between those who love the great outdoors and those who love great...
Absorb the Awkwardness
Every time a guest shows up at your church, you have a chance to give them a gift. No, not the keychain-with-your-church-logo or a complementary-smoothie-at-the-local-cafe type of gift, but something with far more meaning and...
Flashback Friday: Turn Your Leaders Loose
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! One of my First Impressions shift leaders snapped this picture on Sunday...
Prepared and Authentic
We’re celebrating our first ever Guest Blogger Week here on the blog. Today’s post comes courtesy of Clayton Greene, my former team member and current Executive Pastor of The Bridge Church in Wilmington, NC. Clayton is...
A Tale of Two College Visits
My buddy Mike Waddey and I have been friends for nigh unto a quarter century. It was a hot July day in 1991 when two rail-skinny kids showed up for freshman orientation at Union University....
