Tagged: first impressions

Flashback Friday: Filter Your Focus

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Over the last couple of months I’ve read two or three books...

Mixed Signals

I recently read Chip Bell’s latest book, Sprinkles: Creating Awesome Experiences Through Innovative Service. One of Bell’s standout quotes dealt with a switchup in signals that can plague a guest / customer / client of any organization: Colorful service...

Flashback Friday: See Them First

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   “They’ll see you before you see them.” That’s what my friend...

What Helps Them?

One of our rules of thumb for our First Impressions team is Be proactive, not reactive. In short, that means that we never want a guest to feel the need to ask a question,...

Absorb the Awkwardness

Every time a guest shows up at your church, you have a chance to give them a gift. No, not the keychain-with-your-church-logo or a complementary-smoothie-at-the-local-cafe type of gift, but something with far more meaning...

Prepared and Authentic

We’re celebrating our first ever Guest Blogger Week here on the blog. Today’s post comes courtesy of Clayton Greene, my former team member and current Executive Pastor of The Bridge Church in Wilmington, NC. Clayton...

A Tale of Two College Visits

My buddy Mike Waddey and I have been friends for nigh unto a quarter century. It was a hot July day in 1991 when two rail-skinny kids showed up for freshman orientation at Union...