The Hospitality Litmus Test
Think back to last weekend. What did your interaction with guests look like? How many did you speak to? How many did you take the time to notice? How many caused you to interrupt your tasks...
Tagged: first impressions
What’s at Stake?
One of our church planters forwarded me this email last week. I share it both with his and the original author’s permission. I’ve changed her name and the name of our church plant for privacy...
Flashback Friday: Use Your Own Bathroom
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’m not exactly what you would call a public restroom aficionado. As a born-and-bred germaphobe,...
And There She Goes: Reflections on Day One of Preschool
The word for the day is “bittersweet.” This morning we did one of the things I’ve dreaded since my daughter came into our family: we sent her off to preschool. We’ve never been a preschool family. It’s not...
It’s Not About Parking Cars
Guest services isn’t about how you serve your guests. It’s about why. Parking a car, opening a door, seating a rear, and pouring a cup of coffee are means to an end. Sure, they’re an important means, but they’re...
Thursday Three For All
The Frugal Wow: How Small Gestures Create Lasting Loyalty. (via @HelpScout) Around these parts we talk a lot about delivering memorable moments. But those of us in ministry have a default setting that screams “memorable + ministry...
How to Get People to Move Down Front
I get it: when some of you read that title, you immediately began searching for white-hot needles to stick into your eyeballs, because the thought of nerdy, dry-as-yesterday’s-toast guest services talk makes you want to...
Liam Neeson & Bad Goodbyes
Warning: this post contains what the kids call “spoilers.” If you like your movies with a bit o’ suspense, you may wanna skip this one. Last weekend part of the Franks family picked up Non Stop from our...
How To Spot A First Time Guest
A few weeks ago, an alert reader alerted me to the fact that they’d never seen a post of this kind on the blog. Sadly, I was not alert enough to jot down the alert...
What’s Your Leaky Lid?
Let’s start by getting one thing straight: the above photo is a piece o’ stock photography I ripped off of the interweb. Anyone in their right mind knows that the first step in drinking a...
