Flashback Friday: Serve Him, Not Them
Around these parts, we talk a lot about serving our guests as well as our members. And that’s a great concept, as long as people behave themselves. When they don’t complain about the parking, when...
Tagged: first impressions
When You Shouldn’t Talk to Your Guests
Yesterday we covered the six times in a weekend service that you should strategically plan to address your guests. But what about times when you should strategically plan not to talk to them? Any time you would...
Six Times to Talk to Your Guests
Let’s start with the basics: we should aim to talk to our guests all the time. When they show up on the weekend, they are our honored guests (that’s why we call ’em guests, and...
Replicate.
You’re looking at a picture of this morning’s kickoff of the 2014 Connections Cohort. To give some context, last year we started a monthly meeting of anyone who’s paid to to Connections Ministry at the Summit:...
18 Inches to a Better Guest Services Team
Giving your guests a better experience doesn’t take as much work as you think. Sometimes, all it takes is 18 inches. A foot and a half. That’s about what it takes for a volunteer to...
A Job Well Done…Is Rarely Noticed
I managed to snap this photo on the fly yesterday morning at our Brier Creek Campus. I say “managed to” because Sandy – the lady in the picture – is like a Windex Ninja. She...
Thursday Three For All
Avoiding the Christmas Crowd Trap. (via @MarkLWaltz) A great reminder as we head towards Christmas at DPAC. Don’t just show up to serve. Engage. We expect thousands of new people this Christmas season. People who haven’t...
Appearances Matter
Like a lot of people, I like to get away from the craziness of the office from time to time and retreat to one of my local “mobile sites” to catch up on email, finish...
A Tale of Two Relationships
There are two businesses that I frequent on a regular basis. (And by “regular” I mean “compulsive.”) These are different businesses, with two different product lines, two different bottom lines. Both businesses are great. Both...
Customer Loyalty Programs and the Church
I thought this article from Help Scout was pretty interesting. The skinny: researchers examined the effect of customer loyalty programs on…you guessed it…customer loyalty. The test involved handing out two sets of “free carwash” cards....
