Flashback Friday: How to Complain
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! The note landed on my desk several weeks ago. It came to me...
Tagged: grace
When it Comes to Your Volunteers, Assume the Best
As far as coaching moments go, it wasn’t my best day. I was hanging out on a Sunday morning close to the main entrance of the building, observing our first time guest process. You know, the...
Standing in the Shadow of the Kingdom
If you’re a regular reader, you’re well aware of my love of all things Disney. I love the parks, I love the culture, I love their obsessive attention to detail and their fastidious commitment to...
Be Observant
Recently I was on a flight from Atlanta to San Antonio. It was a typical travel leg: crowded plane, too-small seat, frustrated passengers ready to get to their destination. In many ways, it was completely normal. Until...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
