Do Something Different
Yesterday was Father’s Day, which means one thing in our family: Ice cream for dinner. Father’s Day Ice Cream Dinner has become somewhat of an annual tradition, because (a) I’m the father and (b) I...
Tagged: guest services
Flashback Friday: Along For The Ride
The first time my wife and I went to a Broadway show, we saw the value of a good usher in action. From the moment we entered the theater, we were literally ushered to our...
Details Matter…Even at the Gas Pump
I snapped this little jewel a few weeks back at the gas station just down the road from my office. In case you can’t tell what the gentleman in the picture is doing, he’s...
2014 Summer Reading List: Yours (Guest Services Edition)
[Quick note: after I drafted this post last week, I heard from my friend Jason Young, who compiled the mother lode of guest services reading for the summer. You can find that list here...
Thursday Three For All
Secrets of Consistent Customer Service: How to Be Great Again and Again. (via @micahsolomon) How’s your church doing on the consistency scorecard? Do you deliver the same (or better!) “wow” experiences each week? The summary statement...
Wedding Crashers & Weekend Services
Last weekend I attended two weddings in northern Virginia. The first I was invited to: the oldest son of our seminary besties got married, simultaneously taking the best selfie that I’ve ever personally witnessed. The second...
Flashback Friday: Take Another Look
…when things get familiar, we tend to get sloppy. We turn inward to our own convenience rather than outward for the sake of our guests. We structure systems around our comfort rather than ease...
Thursday Three For All
Leaders Light the Way. (via @JasonYoungLive) A post by a new friend over at his newly-launched blog. If you’re a guest services geek, go ahead and add Jason to your RSS feed. Trust me. I recall...
Thursday Three For All
You know the drill, campers: Thursday is lazy day. I cut and paste, you humor me and pretend I did some work. Easter Was Not Enough… Expectation Shapes Experience 51 Other Sundays. (via @thebryanrose, HT...
Mission Trumps Need…Every Time
We’re coming off of another incredible Easter weekend at the Summit. 18 services at seven locations, plus two worship events on Good Friday. 169 people who symbolized their faith in Jesus through the act of...
