Beauty or Utility?
How do you view the nature of guest services on the weekend? When you think about the roles of the parking team, the seaters, the door openers, and the info table volunteers, what exactly do you think...
Tagged: guest services
Flashback Friday: What Helps Them?
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! One of our rules of thumb for our First Impressions team is Be...
How Do Outsiders View Your Inside?
It’s pretty easy for us to think about what we think about when we think about the weekend experience at our churches (feel free to re-read that sentence. I won’t be offended.). After all, they’re our experiences....
Flashback Friday: How to Spot a First Time Guest
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! How do you distinguish a seasoned member of your church from one who’s...
Flashback Friday: Interrogate Your Guests
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! This post title is what you would call “hyperbole.” When guests show up...
Hospitality Can’t Take a Vacation
We’re barely ankle deep into the summer season around these parts. The mountains and beaches are calling, and people are responding. (Side note: mountain people? I love you. Let’s hang out more. Beach people? I...
The High Cost of Doing Nothing
Making a change in the way you do ministry can be frightening. Overwhelming. Even paralyzing. There are new budget lines to be reckoned with, new volunteers to recruit, new manuals to be written, and new...
The What, Why, & When of Weekenders
There is power in observation. If you’re a part of this blog community, chances are good that you appreciate the benefits of reading. On this site, you’ll read about guest services, read about processes, read...
Why You Should Bring Your Team to the Guest Services Workshop
UPDATE: Our June 17 Workshop is now at capacity. Add your name to the waiting list or sign up for email updates for future Workshop dates. On June 17th we’ll be hosting our second One Day Workshop focusing...
The Cloak of Invisibility
As restaurant experiences go, this one was pretty awful. It was a Sunday afternoon. Five of the six Franks family members were in attendance at a less-than-half-full joint that we’ve been to several times. The...
