Tagged: guest services

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the...

You Know What To Do, But…

I’m taking a little down time this week, including a brief blogging break. Meanwhile, I’m reaching back into the archives for posts that even I forgot I’d written. (Feel free to insert your own...

Represent

I’m taking a little down time this week, including a brief blogging break. Meanwhile, I’m reaching back into the archives for posts that even I forgot I’d written. (Feel free to insert your own...

Flashback Friday: Summoning the Genie

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! When you’re responsible for overseeing hospitality at a church, it’s only a...

The Customer Isn’t Always Right

Last week I overheard a brief exchange between a fast-food employee and a customer. I missed the context, so there could be some rampant misinterpretation here (but in fairness, if you look up “blogger”...

Staff the Doors

Most improvements to your guest services team can be made in 1% increments. You don’t need to reinvent the wheel or launch a massive new initiative; a lot of great things can come from...