Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Tagged: guest services
You Know What To Do, But…
I’m taking a little down time this week, including a brief blogging break. Meanwhile, I’m reaching back into the archives for posts that even I forgot I’d written. (Feel free to insert your own “forgettable”...
Represent
I’m taking a little down time this week, including a brief blogging break. Meanwhile, I’m reaching back into the archives for posts that even I forgot I’d written. (Feel free to insert your own “forgettable”...
Flashback Friday: Summoning the Genie
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! When you’re responsible for overseeing hospitality at a church, it’s only a matter...
Another One Day Workshop is Coming This Summer!
UPDATE: Our June 17 Workshop is now at capacity. Add your name to the waiting list or sign up for email updates for future Workshop dates. Last Friday we hosted our first One Day Workshop on...
The Customer Isn’t Always Right
Last week I overheard a brief exchange between a fast-food employee and a customer. I missed the context, so there could be some rampant misinterpretation here (but in fairness, if you look up “blogger” in...
Flashback Friday: Do You Have a Crazy Badger?
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Stories like these shouldn’t make me laugh. I should be a man of...
Staff the Doors
Most improvements to your guest services team can be made in 1% increments. You don’t need to reinvent the wheel or launch a massive new initiative; a lot of great things can come from a...
Save the Date: Guest Services Workshop (take two)
Over in Summit Connections Team land, we’re in high gear prepping for our first ever One Day Workshop on guest services. On April 22 we’ll have 40 leaders from NC, SC, FL, TN, VA, MO, and NY...
“Here” Must Connect to “There.”
If there is a struggle to be found in guest services within the local church, it’s the “here” factor. First impressions happens here. When we park a guest’s car, they first have to show up here. When...
