Tagged: guest services

Kiss Your Guests

Spoiler: this is not an exposition of Romans 16:16 (the life verse of single Christian men). I’m not advocating for awkward PDA. Rather, I’m encouraging you to remember the “K.I.S.S.” principle with your guests. You know the K.I.S.S. principle,...

Flashback Friday: Liam Neeson & Bad Goodbyes

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Last weekend part of the Franks family picked up Non Stop from our local Redbox....

Four Ways to Stay Alert

In a recent post I talked about the importance of being alert when it comes to your guests: keeping an eye out for those who need assistance, a kind word, or a helping hand. Here...

Be Alert.

As I type, I’m sitting in Starbucks, and I’m approximately three minutes removed from the story I’m about to recount for you. Picture the scene: I’m settled in at my table by the window. My...

Flashback Friday: Context Matters

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Around these parts, we talk a good bit about guest services within the...

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...

First Time Guest Bags: An Intro

Why a First Time Guest bag?   For several years now we’ve handed out a small gift bag to all of our first-time guests (FTGs). There are three reasons behind that: It’s a simple way...

Announcing the Connections Workshop: Guest Services

UPDATE (March 15): the April 22 event is now at capacity, but we’ve added another event on June 17. Sign up for email updates, or keep an eye on the blog / Twitter for the...

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...

Flashback Friday: Filter Your Focus

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Over the last couple of months I’ve read two or three books that...

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