Your Reputation is at Steak

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  1. Lori Accordini says:

    This is unbelievable! And the amazing thing is- he will tell that story EVERY time a steakhouse is brought up. I would! Thanks for sharing! I’m resharing!

  2. Baker says:

    Here’s a great Amazon.com customer service story that’s been making the rounds:
    http://i.imgur.com/aDVuC.jpg

  3. Lee Beck says:

    1. Chick-fil-A
    2. Chick-fil-A

  4. waddey says:

    Good stuff. Thanks for sharing it.
    “As I say in my book over and over again, customer service is no longer about telling people how great you are. It’s about producing amazing moments in time, and letting those moments become the focal point of how amazing you are, told not by you, but by the customer who you thrilled.”

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