Published: 19 hours agoNew

Visible vs. Invisible

In guest services, there is a fine line between being visible and staying invisible. As a guest services volunteer, it’s not always easy to know how to strike that balance. But as a guest, whenever that balance gets a little off-balance, it can be …

Published: 4 days ago

Flashback Friday: Ten Ways To Keep It Clean

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   I work in a church office. And if you’ve ever worked in a church office, you know that cleanliness is not …

Published: 5 days ago

Thursday Three For All: Burritos, Skype, and Manna One

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   Books Should Cost More Than Burritos …

Published: 6 days ago

Q&A: How Much Time Do We Need Between Services?

Q: What do you think is an appropriate amount of transition time between services? Does too much or too little time create a negative experience for our guests? [Name withheld] A: If you have multiple service times on the weekend, it’s easy enough to …

Published: 7 days ago

What To Do When A Volunteer Lets You Down

If you work with people, it’s only a matter of time before you’re going to find yourself disappointed, frustrated, and angry. People fail. They mess up. And when that person is a volunteer, it can be uniquely frustrating. After all, a volunteer doesn’t have to be there, …

Published: 1 week ago

The Gift of Time

Do Sunday mornings stress you? Does it seem like there’s always a last-minute runaround in order to be ready to welcome guests? Are you constantly worried about your team’s ability to get everything set up in time? There’s a very simple solution that we …

Published: 2 weeks ago

Flashback Friday: Don’t Just Intersect.

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   I get confused sometimes. I’m not referring to walking into a room and forgetting the reason (though that happens all the …

Published: 2 weeks ago

Thursday Three For All: True South, First-Time Counselees, and Hurricane Prep

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   My True South: Why I Decided …

Published: 2 weeks ago

Are You Prepared?

As I type, we are smack in the middle of hurricane preparations. If you’re not enrolled in the Jim Cantore School of Freak Out, you may not know that Florence is on her way to the Carolinas. Admittedly, I am a little slow to …

Published: 2 weeks ago

Top Ten Quotes: No Little Women

Earlier this year I told you that one of my summer reading goals was to read more “non-white guy” voices. I asked you – the reader – for suggestions of your favorite authors and books, and you came through in a big way. I …

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