Latest posts

Be Kind, Be Firm: Setting Expectations for Your Guest Services Systems

We’ve either been there, or we will be: “there” is that moment when a regular attendee is cheating the system you’ve set up for your guests, or for a certain demographic of your congregation. For...

Danny Recommends: Kindle Paperwhite Signature Edition

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...

Annual Blog Survey: Win 50 Bucks!

Every January I share the annual blog survey: a set of questions that help drive and shape content for the following year. (And believe me…your feedback really does drive and shape stuff. This ain’t just...

Top Ten Quotes: On Speaking Well

A speechwriter for Reagan and a consultant for The West Wing? Count me in. I’ve long been fascinated with Peggy Noonan, but on the recommendation of a friend I picked up On Speaking Well: How...

Pave Where the People are Walking

My friend Justin Waples shared this video with me, and it’s good enough to share with you: Designer Tom Hulme introduces us to the concept of desire paths, or the natural “point A to point...

How Does a Hospitable Culture Apply to a Counseling Ministry?

We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...

2024 Year in Review: Books

In the last post I told you that I love the final week of the year, because I’m a sucker for everyone’s lists. Especially book lists. While it was hard to narrow down my top...

2024 Year in Review: Posts

The last week of the year is one of my favorites on social media (and let’s be honest, it’s hard to use “social media” and “favorites” in the same sentence these days). I love it...

Merry Christmas from the Franks Family!

(If you’re an email subscriber or RSS feed reader and can’t see this year’s Christmas card, click here.) Again this year, I’m reminded of how grateful I am that you show up to this little...

Remember the Wonder

Few days in the calendar year elicit more trips down memory lane than Christmas Eve. No other holiday comes close. My birthday doesn’t compete. Pound for pound and minute for minute, my waking hours on...