Published: 10 hours agoNew

Helping Your Volunteers Navigate What’s Next

Change is inevitable. Eventually, your systems and strategies and specific areas of focus are going to get adjusted…maybe overhauled…perhaps stripped down to the foundation and rebuilt from the ground up. And when that happens, our volunteer teams are often the ones who feel the …

Published: 5 days ago

Danny Recommends: Podcasts (part three)

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will help you develop leaders around you, or just fun …

Published: 1 week ago

First-Time Guest Basics

You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started on or getting better at the topic in question. …

Published: 2 weeks ago

Top Ten Quotes: Secrets of a Secret Shopper

Greg Atkinson visits churches. He visits a lot of churches. As a consultant, he’s hired by churches across the country to evaluate their worship services and processes for guests. (Read more about Greg and his ministry here.) Greg has documented much of his observations in …

Published: 2 weeks ago

Save Your Seat for a 2019 Weekender!

On our staff team, one of our plumb lines is we show our work. By that, we mean that we want to help other churches and other church staffs avoid some of the common mistakes we’ve made over the years. One of the primary ways that my team …

Published: 3 weeks ago

Immanuel Baptist Church (Lexington, Kentucky)

Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT destination? Have a leader I need to talk to? …

Published: 3 weeks ago

Q&A: How Do I Start a Conversation with a First-Time Guest?

Q: When I spot a guest in the lobby that I don’t recognize, how can I approach them without coming right out and asking “Is this your first time?” [from the 2019 Blog Survey] A: Hats off to you for recognizing that the “Is this your first time?” question can have a negative nuance associated with it. True, on the list of icebreaker question hills we should die on, this one …

Published: 4 weeks ago

Don’t Hide Behind Efficiency

There are a lot of type-A, task-driven, calendar-oriented people who read this blog. I know this because (a) some of you have told me as much and (b) that tends to be the level of my nerdiness, and nerds attract nerds. Sorry, nerds. The …

Published: 4 weeks ago

Building Your Guest Services Team

You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started on or getting better at the topic in question. …

Published: 1 month ago

Danny Recommends: TSA Pre✓

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will help you develop leaders around you, or just fun …

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