Latest posts

“Nice” Can’t Overcome Sloppy

Our volunteers are really nice. That may be true. But the friendliness of a volunteer team will only carry your guests’ experience so far. I’ve had plenty of friendly waiters when the kitchen was...

Stop Transacting. Start Relating.

A friend told me this story almost thirty years ago, and I’ve never forgotten it. She was a volunteer, in charge of an upcoming event at her church. In the early stages of planning,...

Danny Recommends: Podcasts (part four)

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that...

“You’re Not the Audience.”

In leadership, it’s difficult to avoid the “please like me” trap. We want to keep the peace, to make everyone happy, to stay in our lane and keep from rocking the boat. But leaders...