In the last post, we tackled the hard-hitting questions that actually aren’t all that hard hitting. Or even questions at all. Because they are things that your first-time guests aren’t really asking. Sure, at some...
When a first-time guest (FTG) shows up at your church, there are a lot of questions they tend to ask: the standard, obvious ones. Questions that seem so obvious to us, the fact that they’d...
I’ve never been accused of (a) being a sports fan, (b) being all that knowledgeable about sports, or (c) having the ability to use a sportsing illustration as a jumping off point. So the following...
Q: Do you empower volunteers to lead your guest services training or do you only have staff do that? [Question submitted in a recent One-Day Workshop] A: This is a question I receive fairly often,...
In the last post, we tackled the hard-hitting questions that actually aren’t all that hard hitting. Or even questions at all. Because they are things that your first-time guests aren’t really asking. Sure, at some...
When a first-time guest (FTG) shows up at your church, there are a lot of questions they tend to ask: the standard, obvious ones. Questions that seem so obvious to us, the fact that they’d...
I’ve never been accused of (a) being a sports fan, (b) being all that knowledgeable about sports, or (c) having the ability to use a sportsing illustration as a jumping off point. So the following...
Q: Do you empower volunteers to lead your guest services training or do you only have staff do that? [Question submitted in a recent One-Day Workshop] A: This is a question I receive fairly often,...
I’m thinking this morning about Tim Conway. If you’re under 40, let Grandpa catch you up: Tim Conway was a comedic genius who hit his stride in the 60s and 70s. He is perhaps best...
You know the drill by now: every summer, I curate a specific list of titles to work through between Memorial Day and Labor Day, but I look to you to help me stock that list....
If you’re a central leader in a multi-site church, coaching your campus counterparts should be one of the main aspects of your job. Coaching builds consistency, it aligns culture, and it gives you the chance...
Like a lot of churches, we have our fair share of statements that end up on the wall. Whether it’s our church-wide values, our ministry plumb lines, our staff values, or even the “north star”...
I’m a long-time fan of Jerry Bridges’ writings, but I’m rather late to the game on one of his classics, Respectable Sins. It’s an arresting title for a reason: Bridges’ thesis is that we are...
It’s the Tuesday after Easter. For most of us in church world, we’re still shaking off the Sunday night coma after months of planning, extra services, special touches, and tons of first-time guests. If you’re...
