Ninja-Level Customer Service
Earlier this week I came to a COVID-19 crossroads: I realized for the entirety of this pandemic, I have not given a flying fig about what I eat. Chex Mix? Get in my belly....
Latest posts
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About That Extra Mile…
In Matthew 5:41, Jesus pointed to a common practice of the day: Roman soldiers were allowed to conscript Jewish civilians into service and force them to carry their packs for one mile. In Jesus’...
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Top Ten Quotes: Habits of Grace
Recently our staff team read through David Mathis’ Habits of Grace: Enjoying Jesus through the Spiritual Disciplines. I’m a multi-readthrough veteran of Spiritual Disciplines by Donald Whitney, so this was a fresh take on...
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Why “Pandemic Silos” are Completely Understandable (and Must Be Destroyed)
Slowly but surely, our world is showing signs of reopening after the initial wave of COVID-19 stay-at-home orders. Across the country, various governors are giving the all-clear for churches to begin to meet again...
Crossroads Community Church (Sheboygan, Wisconsin)
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea...
Q&A: How Can My Church Get Friendlier?
Q: The question I continually hear is that churches are NOT friendly and welcoming. How can we change that? [from the 2020 Blog Survey] A: Let me start with a little pushback: I’ve yet...
Closed Castles, Coronavirus, and Creating Anticipation
As this post goes live on April 30, 2020, we are almost seven weeks into the closure of Disneyland in California and Walt Disney World in Florida due to COVID-19. At the time of...
How to Challenge Your Volunteers
Sometimes a volunteer needs a break. In a previous post, I shared five ways to care for a tired team member. And I still stand by what I said from that previous post: “If...
[Webinar] Leading Volunteers During a Pandemic
Recently I teamed up with my friends Mark Waltz, Jason Young, and Greg Atkinson for a panel discussion about how to lead our volunteers and honor our guests when the church isn’t gathering physically....
Post-Pandemic: How to Bring Your Vols Back Strong
We’re getting there, kids. We are in no way out of the woods yet, but we’re beginning to see glimpses of what looks like life returning to normal. We’re hearing stirrings of businesses reopening...
#comeandsee: Digital Discipleship in an Online World
We’re just emerging from Easter 2020 where 99.9% of us had no public gatherings. And let’s get the Thank-You-Captain-Obvious statement out of the way: having services sequestered to an online-only environment is far from...
Top Ten Quotes: Multipliers
I fell in love with Liz Wiseman’s Multipliers: How the Best Leaders Make Everyone Smarter from the first few pages. Alas, I read the book a couple of years ago and recently realized I’ve...
Good News Church (Sioux Falls, South Dakota)
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea...
Q&A: How Can We Avoid the Drift?
Q: I’m looking for tips on how to navigate the ever-present drift towards selfishness on our volunteer teams. Our volunteers (and sometimes team leaders) push back against strategic changes that infringe upon personal preferences....
