Latest posts

The Full List of Our 2026 Training Opportunities

As this post goes live, we are 317 days into 2025. There are 48 days left in the year. We’re just 42 days away from Christmas, people. Now, we can deny that reality, or we...

2026 Guest Services Weekenders: Reserve Your Free Seats Now!

Sometimes it helps to break out of your context and get into another one…to capture some “we can do that!” moments by observing other teams doing it. That’s the gist of our Guest Services Weekenders:...

The Too-Easy Anonymity of the First-Time Guest

This is the next installment in our ongoing “Large Church” series, which looks at guest services through the lens of the larger congregation: those with an average attendance of 800 or more. See the entire...

Purpose vs. Style

This weekend, somewhere around 100,000 evangelical churches will gather for a Sunday service … and that’s just in the United States. Out of these, a fair-sized chunk will gather with a specific purpose in mind....

Beware the Burden of the User-Friendly Experience

I’m a huge believer in making things easy for our first-time guests: less hoops. Fewer barriers. Minimal confusion. I think many of us would do well to “begin with the end in mind” … to...

Four Types of Volunteer Huddles (and Why They Matter)

We’ve talked before about the importance of the volunteer huddle. Whether you hold yours prior to the service or once the service is underway (and that article includes an argument for the latter), a regular...

2026 Connections Confab: Applications Are Live!

Way way back in 2015 we launched a coaching network called Connections Confab. Today we count over 120 leaders from Maryland to Mississippi and California to North Carolina (and all points in between) as part of our...

The Outsized Power of an Outward Posture

A few weeks ago we assigned a group of volunteers some homework: This Sunday, take ten minutes to stop serving and simply observe: what would a guest encounter that adds to or takes away from...

Danny Recommends: Brushfire

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...

How to Lead Your “Too-Friendly” Volunteers

In a recent post I addressed how we can help our volunteers to be more proactive in watching for first-time guests. The guest’s body language, arrival times, and spoken-out-loud questions can signal opportunities for deeper...