Published: 1 day agoNew

Top Ten Quotes: No Silver Bullets

As ministry leaders, we tend to want quick fixes. We put a lot of stock in reading a book and then making sweeping changes as a result. We like to go to conferences and come back with ideas on how to change our ministry …

Published: 3 days ago

“I Didn’t Sign Up For This.”

What happens when your team changes horses mid-stream? What do you do when your original job description gets dismantled? How do you maneuver the challenges of an ever-changing organization?   There are times that volunteer teams switch courses. And when that happens, it can …

Published: 1 week ago

Cornerstone Christian Church (Duncannon, Pennsylvania)

Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT destination? Have a leader I need to talk to? …

Published: 1 week ago

Q&A: Should Small Groups Serve Together?

Q: We are in the middle of a shift where we are putting our primary focus on groups, and small groups serving together will be a vital part of that structure. We do okay getting groups to serve on one-offs or mission trips, but …

Published: 2 weeks ago

Last Call for Confab!

Raking leaves. Pumpkin Spice Latte splurge. Canned cranberry sauce run. Out-of-town relatives. Tryptophan coma. Black Friday free-for-all. I get it. An awful lot of life has taken place since the first announcement was made about the 2019 Connections Confab. Your calendar has had events …

Published: 2 weeks ago

Make the Maintenance Guy a Guest Services Pro

Recently my family and I stayed at Home2 Suites in Opelika, Alabama. One morning of our stay, I spent some time in the hotel lobby (hello, continental breakfast!) as the rest of my crew caught up on their sleep. As I was doing a …

Published: 3 weeks ago

Recommended Reading Redux

I count a lot of reading book fans among my blog readers. And for a long time now, I’ve been pointing you over to my Suggested Books and Resources page. If you like eye candy, you’re going to love the renovation that just took place over …

Published: 3 weeks ago

How To Follow Up With Out-Of-Town Guests

Guest follow-up is all about stewardship. Think about the process a guest goes through to visit your church for the first time: something in their life (a move, a crisis, a curiosity) causes them to begin the search for a church. They weed through options …

Published: 4 weeks ago

Danny Recommends: Books To Read With Your Volunteers

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will help you develop leaders around you, or just fun …

Published: 1 month ago

2019 Connections Confab: Apply Today!

Back in 2015 we launched a coaching network called Connections Confab. Today we count 50 leaders from 42 churches in 16 states as part of our Confab alumni group. The Confab is an intensive coaching gathering focused on improving your guest services culture. The fifth iteration of …

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