Latest posts

Q&A: Do You Schedule Your Volunteers?

Q: Do your volunteers serve according to a schedule? In other words, do specific people serve on specific teams on specific weeks? [Christy Burke, Director of Connections and Guest Services, Bridgeway Church] A: The...

Personal Power > Position Power

In Steve Robinson’s new book Covert Cows and Chick-fil-A, he recaps his 30+ years on the marketing team of one of America’s most beloved brands. The book is full of personal stories and behind-the-scenes...

Do Your Systems Make it to the Front Lines?

Tacticians, listen up. You know who you are. You live your life as a cubicle jockey, developing spreadsheets and master plans and mapped-out strategies to make your weekend services run smoothly. You have never...

Q&A: How Do I Get Backing from My Boss?

Q: I believe that creating a healthy guest services culture is important. But is it really possible to build it without senior pastor buy-in? [from a participant in the 2019 One-Day Workshops] A: It...

Top Ten Quotes: The Soul Winner

Earlier this summer I read Charles Spurgeon’s The Soul Winner: How to Lead Sinners to the Savior. I admittedly do not have enough engagement with reading historied theologians, so this was a nice departure...

Primer Posts: Guest Services from the Stage

You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting...

Want to be Missional? Move.

For all of the church’s talk of “being on mission,” “living sent,” and “pursuing a Great Commission lifestyle,” I fear we may be overlooking one of the easiest ways to get the gospel into...