Published: 7 hours agoNew

Danny Recommends: Books To Read With Your Volunteers

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will help you develop leaders around you, or just fun …

Published: 2 days agoNew

2019 Connections Confab: Apply Today!

Back in 2015 we launched a coaching network called Connections Confab. Today we count 50 leaders from 42 churches in 16 states as part of our Confab alumni group. The Confab is an intensive coaching gathering focused on improving your guest services culture. The fifth iteration of …

Published: 1 week ago

Top Ten Quotes: Liturgy of the Ordinary

I tackled Tish Harrison Warren’s Liturgy of the Ordinary: Sacred Practices in Everyday Life as a part of my summer reading list. I’ll admit: some of the books on that list were difficult to work through and took a little more effort. Liturgy of the Ordinary was …

Published: 1 week ago

Q&A: How Should We Set Up Our Phone System?

Q: Do you have any suggestions or recommendations on how a phone answering service should be set up?  [Amanda Stanton, Director of Guest Services, Calvary Church, Clearwater, FL] A: Even in thinking about this question, I break out in a bit of a sweat. …

Published: 2 weeks ago

Pinelake Church (Brandon, Mississippi)

Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT destination? Have a leader I need to talk to? …

Published: 2 weeks ago

Get in the Zone.

Our guest services teams get a lot of compliments on their organization and efficiency. Each week they show up to welcome our guests, and each week our guests take notice. Here are just a few of the comments the team has received lately: “I …

Published: 3 weeks ago

2019 Is Coming. It’s Time to Save Some Dates.

Fall is in the air, campers, which means our team has been hard at work outlining our 2019 Training Calendar. One of our staff values is that we want to “show our work,” meaning if there are potholes, pitfalls, and dead ends we’ve hit through …

Published: 3 weeks ago

First

Last weekend our church launched a new initiative called First, a two-year journey that will challenge us to put Jesus first in our time, talents, and resources. As a part of the kickoff, our creative team put together a 12 minute look back / look …

Published: 4 weeks ago

Lose The Snooze

For the last few weeks, I’ve been conducting a little experiment. And while I’m far from the point that I can definitively say “this works,” I’m pretty convinced that it does. I’m talking, dear readers, about the snooze button. I love a good snooze button. …

Published: 1 month ago

Specialist or Generalist?

There’s a bit of a debate in guest services nerd circles about whether our team members should serve as specialists or generalists. Put another way, should volunteers have one role where they serve, or should they be able to serve in multiple different areas? How you …

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