Multi-Site: Avoiding “Corporate Syndrome”
I’ve mentioned before that I serve in a central staff role at a multi-site church. That means that I coach all of our Guest Services staff members at our campuses. As you can imagine,...
Latest posts
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Days of Signs and Wanders
In a recent post we talked about the irony that a $25 billion global brand has failed – in at least a couple of occasions – to invest in a hundred buck sign. Today,...
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Top Ten Quotes: The Customer Service Revolution
I first encountered John DiJulius in 2014 when I picked up a copy of Secret Service: Hidden Systems that Deliver Unforgettable Customer Service. It wasn’t exactly what I expected (DiJulius is a high-end salon...
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It’s a Sign.
There are a couple of Starbucks locations in town that are currently undergoing a remodel. The first, I saw a few weeks ago when I was swinging by for a grande Pike on my...
Cherry Hills Church (Springfield, Illinois)
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea...
Q&A: What Advice Would You Give to Someone Just Starting Out?
Q: What advice would you give to a 25 year old starting to develop people in guest services and in church work? [Alex Valverde, Cross Pointe Church, Duluth, Georgia] A: I am always a...
“What’s In It For Me?”
The following is an excerpt from our One-Day Workshop: After the First Visit, covering the moments and the months after a guest shows up at your church for the first time. Want to know...
Multi-Site Basics
You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting...
“Buy Three, Get a Fourth Free” For Our One-Day Workshops
It’s time to decide who your friends are, friends. Our final One-Day Workshops of 2019 are coming up soon: Guest Services (September 17) After the First Visit (October 15) Space is filling up for...
Spurgeon on Hospitality and Evangelism
I just finished up Charles Spurgeon’s The Soul Winner, part of my summer reading list. This quote got my attention: …soul winners, try after sermon to talk to strangers. The preacher may have missed...
Danny Recommends: Video Teleprompter 3
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that...
Slow Your Role
Ministry weekends tend to be a blur: Prep that service Host that meeting Have that convo Guide that vol Put out that fire Set up that event Find that item Answer that text Remember...
Top Ten Quotes: Above All
Let’s get one thing clear: even though I’m on staff at The Summit Church, I am not contractually obligated to read J.D. Greear‘s books. Or wash his car. Or tutor his kids in trigonometry....
What Disney’s “Galaxy’s Edge” Teaches Us About Planning
I’m both a Disney nerd and a Star Wars geek, so you can imagine my salivation when the Mouse announced he was building brand new lands in both Anaheim and Orlando. I am currently...
