The following question came from a participant in our recent One-Day Workshop. Q: When you receive a completed survey from a first-time guest, how much of that feedback is actionable? A: All of it. That’s...
Today, some personal news: In the wild season that has been 2020-2021, our family has managed to eke out some celebrations along the way: A couple of engagements at the start of this whole thingA...
On the team that I lead, we will occasionally revisit the topic of our “lanes:” We know that on our team, we are responsible for a certain number of things. But just because one particular...
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
Most church leaders are not caught off guard by the things that stand between their church and a guest-friendly culture. No clear onboarding process? They usually know about it. Systems and scripts that speak more...
Last week we marked a milestone on the blog, and if you’re newish around here, I want you to be in the loop. Since February 2017, we’ve criss-crossed the country (virtually) to read stories of...
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
In the guest experience, we can be bad about over-promising and under-delivering: take this step and this great thing will happen! Which is great when the promise works, but terrible when it doesn’t. And it’s...
You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started...
All of us have work habits that drive our co-workers crazy. Maybe you’re always five minutes late to a meeting. Perhaps it’s your incessant need to get things perfect before you get them published. Maybe...
