Latest posts

Danny Recommends: TSA Pre✓

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that...

Worthy of the Saints

I commend to you our sister Phoebe, a servant of the church at Cenchreae, that you may welcome her in the Lord in a way worthy of the saints, and help her in whatever she...

Primer Posts

Creating a Hospitable Culture

You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting...

Q&A: How Do I Get Beyond the Guest Services Silo?

Q: How do you create a guest services ministry that’s not a silo ministry, but rather leads to an all-encompassing church culture? [from the 2019 Blog Survey] A: Every church will eventually deal with “silo ministries,” stand-alone teams whose influence never gets beyond the artificially-crafted borders that have been created over time. In one...

Primer Posts

Guest Services Philosophy

Today marks the beginning of an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about...

Fix It Before You’re Asked to Fix It.

I’m an unabashed fan of Southwest Airlines. They take customer service seriously without taking themselves too seriously. The cheap fares, the creative announcements, and the flight attendants’ repartee have created a loyal customer on...

Should You Give Your Volunteers a Job Description?

“I’m not sure what I’m supposed to do next.” “Is there anything else you need from me?” “What are you asking of me, exactly?” “Just tell me what to do.” I’ve had a long-running battle over the issue of job descriptions for volunteers. Early in my time here at the Summit, I was the job description ninja. Every team and...

2019 Blog Survey

The 2019 survey is now closed. Congratulations to Jason Starrett of Belmar Church in Lakewood, CO, winner of the $25 Amazon gift card! Want a chance at a $25 Amazon gift card? Read on. Blog-reading friends, it’s that time of year again, and I need your help. You come from...