Published: 5 days ago

2019 Connections Confab: Apply Today!

Back in 2015 we launched a coaching network called Connections Confab. Today we count 50 leaders from 42 churches in 16 states as part of our Confab alumni group. The Confab is an intensive coaching gathering focused on improving your guest services culture. The fifth iteration of …

Published: 3 weeks ago

2019 Is Coming. It’s Time to Save Some Dates.

Fall is in the air, campers, which means our team has been hard at work outlining our 2019 Training Calendar. One of our staff values is that we want to “show our work,” meaning if there are potholes, pitfalls, and dead ends we’ve hit through …

Published: 3 months ago

New Spaces Added for Our One-Day Workshops

2018 has seen one One-Day Workshop down, two to go. Our Guest Services One-Day in July had participants from 17 churches in five states. Our two remaining Workshops were previously at capacity, but we have moved to a different venue, allowing us to double our …

Published: 5 months ago

Three Things Necessary to Shape Your Vision

Next month kicks off our 2018 One-Day Workshops. Our topics will cover Guest Services (July 17), Volunteer Culture (September 11), and a new-to-2018 subject on assimilation / what happens after the first visit (October 16). The Workshops are nearly halfway full, which means you need …

Published: 6 months ago

Has Your Guest Services Culture Turned Toxic?

Poison is a funny thing. We’re not talking about the late 80’s hair band, here, although they were very funny. (Some would say those guys were nothin’ but a good time.) No, I mean funny more in an odd sense because – though poison is deadly – it’s …

Published: 6 months ago

Announcing the 2018 One-Day Workshops

Later this summer we’re bringing back our One-Day Workshops. Since 2016, over 200 leaders from nearly 90 churches all across the U.S. have taken part in these practical training events. This year, we’re bringing back our most popular topics and adding one of our …

Published: 7 months ago

Snag a Deal on “People Are The Mission”

It’s been nearly two months since People Are The Mission hit the bookshelves, and I’m grateful for the stories I’m hearing from leaders who are beginning to implement a gospel-fueled change in their guest services culture. Some have reached out to ask about taking their teams …

Published: 7 months ago

2018 Weekenders Are Filling Up! Reserve Your Space Today.

I trend towards being a visual learner. Tell me something, I’ll absorb part of it. Show me something – be it a diagram, a drawing, or a video – I’ll grasp much of it. But let me experience something, and it gets implanted in the ol’ brain like like North …

Published: 8 months ago

RSVP Now For A 2018 Weekender

I trend towards being a visual learner. Tell me something, I’ll absorb part of it. Show me something – be it a diagram, a drawing, or a video – I’ll grasp much of it. But let me experience something, and it gets implanted in the ol’ brain like pumpkin spice …

Published: 9 months ago

Launch Day Has Arrived!

Almost eight years ago I sat in a restaurant booth in Granger, Indiana, with my friend Mark Waltz. Mark was and is the godfather of the modern era of the church guest services movement. I had an idea for a book rattling around in …

%d bloggers like this: