Top Ten Quotes: Quiet
If we’ve met in person, it may surprise you to know that I’m naturally wired as an introvert. If have a proverbial hat to wear or role to play, I can flip on the extroversion...
Latest posts
Bethlehem Church (Bethlehem, Georgia)
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
Who Should Own the Guest Services Team?
The more church leaders I speak with, the more I realize that we have a lot of different models of how a guest services ministry is run at a church level. Here are the most-often-used...
This Season, Take Time to Wonder.
Today is Thanksgiving in the United States, which typically means the official kickoff to the holiday season. Today, turkeys will be basted, football will be watched, and politics will be gingerly avoided. Tomorrow, alarms will...
Reveal the Ripple
In leadership, ripples matter. If a team member drops the ball on a project, the ripples will affect timelines and deadlines and other team members. If a volunteer is rude to a guest, the ripples...
Danny Recommends: iPad Stands and Keyboards
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
Make Your Training Go With the Flow
There’s an overly-simple trick to get more people show up for your volunteer training: Schedule it when they’re already there. Don’t try to convince someone to come out on a Tuesday night. Don’t ask a...
Top Ten Quotes: Excellence Wins
Anybody in the hospitality space knows who Horst Schulze is. As the cofounder and former president of the Ritz-Carlton Hotel Company, Schulze knows a thing or two about treating people with dignity and class. He...
2020 Connections Confab: Apply Today!
Back in 2015 we launched a coaching network called Connections Confab. Today we count 50 leaders from 42 churches in 16 states as part of our Confab alumni group. The Confab is an intensive coaching gathering focused on...
Grace Point Church (Bentonville, Arkansas)
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
