Latest posts

Do Your First-Time Guests Expect to Be Known?

Some don’t. Some want to fly under the radar and remain anonymous as long as possible. They want the freedom to check you out, to discover if you’re real, to find out if your church...

Systems > Intentions

In his iconic book on productivity, What’s Best Next, Matt Perman delivers the following bombshell: …systems trump intentions. You can have great intentions, but if your life is set up in a way that is...

5 Ways to Lead Your Volunteer Team

Not long ago I helped lead a large event that required several dozen volunteers. Many of us met for the first time on the day of the event, so our communication took place via email...

Danny Recommends: Libby

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...

Do We Aim For Excellence…or Perfection?

In the world of ministry, it’s always tempting to ask this question. After all, if we’re going to do something, let’s do it right. Right? We reinvent and revise and tweak and adjust. We set...

Top Ten Quotes: How to Win Friends and Influence People

Dale Carnegie’s How to Win Friends and Influence People is a behemoth in the publishing world. It’s been in print for over eight decades, and is constantly referenced and recommended as a must read for...

Only One Week Left to Get Your Early-Bird Bonus!

Registrations are rolling right along for our One-Day Workshops coming in August, September, and October. But the early-bird bonus expires next Tuesday, June 18, so now is the time to act. What’s an early-bird bonus,...

City Church (Cleveland, Ohio)

Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...

How to Instill Guest Services DNA to Your Entire Staff

Church staffs are infamous for building silos. Most of the time, it’s innocent: we get busy working in our corner of the world, and we forget that there are other ministry leaders running alongside us...

Primer Posts

Seating Team Basics

You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started...

%d bloggers like this: