Q&A: How Do I Get Backing from My Boss?
Q: I believe that creating a healthy guest services culture is important. But is it really possible to build it without senior pastor buy-in? [from a participant in the 2019 One-Day Workshops] A: It will...
Latest posts
Top Ten Quotes: The Soul Winner
Earlier this summer I read Charles Spurgeon’s The Soul Winner: How to Lead Sinners to the Savior. I admittedly do not have enough engagement with reading historied theologians, so this was a nice departure from...
Primer Posts: Guest Services from the Stage
You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started...
Fellowship Bible Church (Topeka, Kansas)
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
The First Impression is a Self-Fulfilling Prophecy
You know the research: people decide within 1/10 of a second whether or not you’re trustworthy. In 1/3 of that time, a glance at someone’s face will cue you on their status and attractiveness. But...
Want to be Missional? Move.
For all of the church’s talk of “being on mission,” “living sent,” and “pursuing a Great Commission lifestyle,” I fear we may be overlooking one of the easiest ways to get the gospel into the...
Don’t Point Out the Mud…
…unless you’re willing to get your hands dirty. Often, the mark of a leader is that they see things others can’t see just yet. They notice how the present reality falls short of the original...
Multi-Site: Avoiding “Corporate Syndrome”
I’ve mentioned before that I serve in a central staff role at a multi-site church. That means that I coach all of our Guest Services staff members at our campuses. As you can imagine, that...
Days of Signs and Wanders
In a recent post we talked about the irony that a $25 billion global brand has failed – in at least a couple of occasions – to invest in a hundred buck sign. Today, let’s...
Top Ten Quotes: The Customer Service Revolution
I first encountered John DiJulius in 2014 when I picked up a copy of Secret Service: Hidden Systems that Deliver Unforgettable Customer Service. It wasn’t exactly what I expected (DiJulius is a high-end salon owner,...
