Don’t Hide Behind Efficiency
There are a lot of type-A, task-driven, calendar-oriented people who read this blog. I know this because (a) some of you have told me as much and (b) that tends to be the level of...
Latest posts
Building Your Guest Services Team
You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started...
Danny Recommends: TSA Pre✓
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
Top Ten Quotes: The Gospel Comes with a House Key
I’ve shared with you before that while I am a firm believer of corporate hospitality, I struggle like crazy with personal hospitality. I’m not against it, mind you, I’m just really terrible at carving out time...
Worthy of the Saints
I commend to you our sister Phoebe, a servant of the church at Cenchreae, that you may welcome her in the Lord in a way worthy of the saints, and help her in whatever she may...
Creating a Hospitable Culture
You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started...
Shades Mountain Baptist Church (Birmingham, Alabama)
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
Q&A: How Do I Get Beyond the Guest Services Silo?
Q: How do you create a guest services ministry that’s not a silo ministry, but rather leads to an all-encompassing church culture? [from the 2019 Blog Survey] A: Every church will eventually deal with “silo ministries,” stand-alone teams whose influence never gets beyond the artificially-crafted borders that have been created over time. In one sense,...
Guest Services Philosophy
Today marks the beginning of an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting...
Fix It Before You’re Asked to Fix It.
I’m an unabashed fan of Southwest Airlines. They take customer service seriously without taking themselves too seriously. The cheap fares, the creative announcements, and the flight attendants’ repartee have created a loyal customer on my...
