Latest posts

Don’t Cover the Mouse

Several years ago, Merriem and I took advantage of a free day off and decided to go exploring at a new-to-us restaurant in town. What that exploration led to has become the stuff of...

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read...

Q&A: What Resources Do You Use For Ongoing Training?

Today’s question comes from our 2017 Blog Survey a few months yore.    Q: I’d like to know more about your ongoing training for specific teams that are under the umbrella of guest services. What do...

“We’ve Never Done It That Way Before.”

If you haven’t heard it yet, you will. Leaders face the tension of protecting the core values of the organization while progressing in new areas of innovation. And sometimes that progression can trigger the...

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read...

How Does Multi-Site Feedback Work?

The church that I serve has – at the time of this writing – nine campuses scattered across the Triangle region of North Carolina (more than that if you count campuses recently launched in...