Q&A: Who Should Lead Your Onboarding Training?
Q: Do you empower volunteers to lead your guest services training or do you only have staff do that? [Question submitted in a recent One-Day Workshop] A: This is a question I receive fairly often,...
Category: Q&A
Q&A: How Can I Add Diversity to My Volunteer Team?
Q: We struggle with diversity. How can I get a more diverse group of people (by gender, ethnicity, and age) to serve? Should certain genders be greeting / parking / seating? [Question submitted in a...
Q&A: How Do I Invest in Leaders with Limited Availability?
Q: Do you have any best practices for investing in and coaching leaders who have limited availability during the week? [Question submitted during a recent Confab gathering] A: Because many church leaders are volunteers, it...
Q&A: How Can I “Read” a First-Time Guest?
Q: How can my First Impressions Team recognize when someone is lost or needs help, and what body language cues should we watch for to be more hospitable? [Lauren Hurta, Guest Services Director and Connections...
Q&A: How Do We Create a Standard Volunteer Handbook?
Q: Our team wants to create a standard “handbook” that ministries would use for their leaders, coaches, and volunteers. What have you used (or seen) that’s been helpful? [Mallory Mueller, Clovis AM Connections Coordinator The...
Q&A: Why Don’t You Have a Coffee Bar?
Q: It doesn’t appear that The Summit serves coffee or donuts on Sunday mornings. What’s the theory behind that? [from a recent Confab session] A: It’s true that we zigged when a lot of churches...
Q&A: Moving from Consumer to Participant?
Q: A ministry like Guest Services seems to enable a consumer culture within our church. How can we move people from consumer to participant? [From a recent One-Day Workshop] A: Let’s be clear: there’s nothing...
Q&A: What Would You Change?
Q: Go back to your early days in your role. If you could easily “reset” from ground zero, would everything still look the same when you built it back, or what would change in regards...
Q&A: What’s the “Creepy Threshold” in Guest Services?
Q: We’re having a debate on our Guest Services Team as to whether or not it is “creepy” to approach someone already seated in the auditorium with an extra “Hello, welcome!” So my question is:...
Q&A: How Can We Eliminate “Visitors”?
Q: Do you have any tips on helping our lead pastors eliminate the use of the word “visitors”? [Submitted in a recent session of Confab] A: (Yes, I know. That’s an intentionally misleading title. No...
