Category: Q&A

Q&A: How Can We Stop Losing People?

Q: We strive to do two things well: Sunday experience and in-home small groups. However, regular attendees who have gone through our connection processes sometimes just disappear. Do you have any advice? [Tyler Tran,...

Q&A: Do You Schedule Your Volunteers?

Q: Do your volunteers serve according to a schedule? In other words, do specific people serve on specific teams on specific weeks? [Christy Burke, Director of Connections and Guest Services, Bridgeway Church] A: The...

Q&A: How Do I Get Backing from My Boss?

Q: I believe that creating a healthy guest services culture is important. But is it really possible to build it without senior pastor buy-in? [from a participant in the 2019 One-Day Workshops] A: It...

Q&A: How Do I Get Beyond the Guest Services Silo?

Q: How do you create a guest services ministry that’s not a silo ministry, but rather leads to an all-encompassing church culture? [from the 2019 Blog Survey] A: Every church will eventually deal with “silo ministries,” stand-alone teams whose influence never gets beyond the artificially-crafted borders that have been created over time. In one...

Q&A: Should Small Groups Serve Together?

Q: We are in the middle of a shift where we are putting our primary focus on groups, and small groups serving together will be a vital part of that structure. We do okay...

Q&A: How Should We Set Up Our Phone System?

Q: Do you have any suggestions or recommendations on how a phone answering service should be set up?  [Amanda Stanton, Director of Guest Services, Calvary Church, Clearwater, FL] A: Even in thinking about this...

Q&A: How Much Time Do We Need Between Services?

Q: What do you think is an appropriate amount of transition time between services? Does too much or too little time create a negative experience for our guests? [Name withheld] A: If you have...

Q&A: How Do I Recruit Volunteers In A New Church Plant?

Q: Our church officially launched earlier this fall. We had an incredible group of Guest Services team members who impressed everyone. Now we’re working to continually improve. How can we continue to recruit volunteers moving...