Category: Q&A

Q&A: How Can I Replace Myself Well?

Q: As I think about raising up new leaders, my question involves succession. How can I replace myself well? [from the 2020 Blog Survey] A: First, kudos to you for being willing to ask...

Q&A: How Can My Church Get Friendlier?

Q: The question I continually hear is that churches are NOT friendly and welcoming. How can we change that? [from the 2020 Blog Survey] A: Let me start with a little pushback: I’ve yet...

Q&A: How Can We Avoid the Drift?

Q: I’m looking for tips on how to navigate the ever-present drift towards selfishness on our volunteer teams. Our volunteers (and sometimes team leaders) push back against strategic changes that infringe upon personal preferences....

Q&A: How Can We Stop Losing People?

Q: We strive to do two things well: Sunday experience and in-home small groups. However, regular attendees who have gone through our connection processes sometimes just disappear. Do you have any advice? [Tyler Tran,...

Q&A: Do You Schedule Your Volunteers?

Q: Do your volunteers serve according to a schedule? In other words, do specific people serve on specific teams on specific weeks? [Christy Burke, Director of Connections and Guest Services, Bridgeway Church] A: The...

Q&A: How Do I Get Backing from My Boss?

Q: I believe that creating a healthy guest services culture is important. But is it really possible to build it without senior pastor buy-in? [from a participant in the 2019 One-Day Workshops] A: It...

Q&A: How Do I Get Beyond the Guest Services Silo?

Q: How do you create a guest services ministry that’s not a silo ministry, but rather leads to an all-encompassing church culture? [from the 2019 Blog Survey] A: Every church will eventually deal with “silo ministries,” stand-alone teams whose influence never gets beyond the artificially-crafted borders that have been created over time. In one...

Q&A: Should Small Groups Serve Together?

Q: We are in the middle of a shift where we are putting our primary focus on groups, and small groups serving together will be a vital part of that structure. We do okay...

Q&A: How Should We Set Up Our Phone System?

Q: Do you have any suggestions or recommendations on how a phone answering service should be set up?  [Amanda Stanton, Director of Guest Services, Calvary Church, Clearwater, FL] A: Even in thinking about this...