Q: I’m looking for tips on how to navigate the ever-present drift towards selfishness on our volunteer teams. Our volunteers (and sometimes team leaders) push back against strategic changes that infringe upon personal preferences....
Q: We strive to do two things well: Sunday experience and in-home small groups. However, regular attendees who have gone through our connection processes sometimes just disappear. Do you have any advice? [Tyler Tran,...
Q: Do your volunteers serve according to a schedule? In other words, do specific people serve on specific teams on specific weeks? [Christy Burke, Director of Connections and Guest Services, Bridgeway Church] A: The...
Q: I believe that creating a healthy guest services culture is important. But is it really possible to build it without senior pastor buy-in? [from a participant in the 2019 One-Day Workshops] A: It...
Q: What advice would you give to a 25 year old starting to develop people in guest services and in church work? [Alex Valverde, Cross Pointe Church, Duluth, Georgia] A: I am always a...
Q: How do you create a guest services ministry that’s not a silo ministry, but rather leads to an all-encompassing church culture? [from the 2019 Blog Survey] A: Every church will eventually deal with “silo ministries,” stand-alone teams whose influence never gets beyond the artificially-crafted borders that have been created over time. In one...
Q: We are in the middle of a shift where we are putting our primary focus on groups, and small groups serving together will be a vital part of that structure. We do okay...
Q: Do you have any suggestions or recommendations on how a phone answering service should be set up? [Amanda Stanton, Director of Guest Services, Calvary Church, Clearwater, FL] A: Even in thinking about this...
Q: I’m trying to get a better handle on team transitions between weekend services. At what point does the longer serving team for the first service leave their positions and the next team replace...
Q: What do you think is an appropriate amount of transition time between services? Does too much or too little time create a negative experience for our guests? [Name withheld] A: If you have...
