Category: Q&A

Q&A: How Do You Schedule Writing and Posting?

Q: I provide support to three different teams on our church staff. One new role involves social media posting and updating blogs. What systems and tools do you use to consistently stay up to...

Q&A: How Can I Replace Myself Well?

Q: As I think about raising up new leaders, my question involves succession. How can I replace myself well? [from the 2020 Blog Survey] A: First, kudos to you for being willing to ask...

Q&A: How Can My Church Get Friendlier?

Q: The question I continually hear is that churches are NOT friendly and welcoming. How can we change that? [from the 2020 Blog Survey] A: Let me start with a little pushback: I’ve yet...

Q&A: How Can We Avoid the Drift?

Q: I’m looking for tips on how to navigate the ever-present drift towards selfishness on our volunteer teams. Our volunteers (and sometimes team leaders) push back against strategic changes that infringe upon personal preferences....

Q&A: How Can We Stop Losing People?

Q: We strive to do two things well: Sunday experience and in-home small groups. However, regular attendees who have gone through our connection processes sometimes just disappear. Do you have any advice? [Tyler Tran,...

Q&A: Do You Schedule Your Volunteers?

Q: Do your volunteers serve according to a schedule? In other words, do specific people serve on specific teams on specific weeks? [Christy Burke, Director of Connections and Guest Services, Bridgeway Church] A: The...

Q&A: How Do I Get Backing from My Boss?

Q: I believe that creating a healthy guest services culture is important. But is it really possible to build it without senior pastor buy-in? [from a participant in the 2019 One-Day Workshops] A: It...

Q&A: How Do I Get Beyond the Guest Services Silo?

Q: How do you create a guest services ministry that’s not a silo ministry, but rather leads to an all-encompassing church culture? [from the 2019 Blog Survey] A: Every church will eventually deal with “silo ministries,” stand-alone teams whose influence never gets beyond the artificially-crafted borders that have been created over time. In one...

Q&A: Should Small Groups Serve Together?

Q: We are in the middle of a shift where we are putting our primary focus on groups, and small groups serving together will be a vital part of that structure. We do okay...