Q&A: How Can I Prevent a Mass Exodus…Before the Service Ends?
Q: Every week at the end of our worship service, there is a mass exodus out the back door during the closing song. How can I change that? [from the 2024 blog survey] A: This...
Category: Q&A
Q&A: How Do I Deal with an Inconsistent Staff Leader?
Q: I’m a volunteer on a ministry team at my church. The staff member who manages our team is inconsistent at best. How can I navigate this? [from the 2024 blog survey] A: It’s hard...
Q&A: How Do I Effectively Run a First Impressions Team in an Older Facility?
Q: Our church building is an older campus with multiple entry points and no central welcome desk. How can I lead our First Impressions team to greater effectiveness? [from the 2024 blog survey] A: Most...
Q&A: How Do I Keep Our Mission in Front of Our Team?
Q: How can I keep our mission, vision, and values in front of my volunteer team? [from the 2024 Blog Survey] A: My pastor is fond of a saying that I’ve heard him use dozens...
Q&A: How Can We Help First-Time Guests Know Their Next Step?
Q: How can we help our first-time guests know their next step, whether that step is a part of their spiritual journey, or simply their next step of connection with our church? [from the 2023...
Q&A: Should a Guest Services Team and Usher Team Co-Exist?
Q: After reading through several of your posts, I noticed that your Guest Services team is responsible for greeting in the auditorium and even seating guests. Is there any overlap with your ushers, or do...
Q&A: How Can We Get People Out of the Parking Lot More Quickly?
Q: Are there any stats on a reasonable amount of time that people will tolerate when getting out of a church parking lot on Sundays? We are having some issues and I feel like I...
Q&A: How Do I Seat People in a “Full” Auditorium?
Q: I would love to get your insight into how to usher people well in a full auditorium situation. We are finding it to be really difficult to fill every seat when people are standing...
Q&A: How Can I Create a Culture of Care with My Volunteers?
Q: Our volunteers are great at caring for our guests. But how can I create a culture of care on my volunteer teams, where they are also caring for each other? [from the 2023 blog...
Q&A: What Should Our Entry Space Look Like?
Q: How should we set up our entry space to create the best first impression? [from the 2023 blog survey] A: Our mamas taught us that we never get a second chance to make a...
