Q: Do you have any best practices for investing in and coaching leaders who have limited availability during the week? [Question submitted during a recent Confab gathering] A: Because many church leaders are volunteers, it...
Q: How can my First Impressions Team recognize when someone is lost or needs help, and what body language cues should we watch for to be more hospitable? [Lauren Hurta, Guest Services Director and Connections...
Q: Our team wants to create a standard “handbook” that ministries would use for their leaders, coaches, and volunteers. What have you used (or seen) that’s been helpful? [Mallory Mueller, Clovis AM Connections Coordinator The...
Q: It doesn’t appear that The Summit serves coffee or donuts on Sunday mornings. What’s the theory behind that? [from a recent Confab session] A: It’s true that we zigged when a lot of churches...
Q: A ministry like Guest Services seems to enable a consumer culture within our church. How can we move people from consumer to participant? [From a recent One-Day Workshop] A: Let’s be clear: there’s nothing...
Q: Go back to your early days in your role. If you could easily “reset” from ground zero, would everything still look the same when you built it back, or what would change in regards...
Q: We’re having a debate on our Guest Services Team as to whether or not it is “creepy” to approach someone already seated in the auditorium with an extra “Hello, welcome!” So my question is:...
Q: Do you have any tips on helping our lead pastors eliminate the use of the word “visitors”? [Submitted in a recent session of Confab] A: (Yes, I know. That’s an intentionally misleading title. No...
Q: We expect that our volunteers will actually show up. So how do I transition someone off of my team after they consistently stop showing up? [from a recent One-Day Workshop] A: If there is...
Q: How much is too much when it comes to introducing guests to people, showing them around, and giving them information? (question submitted during a recent One-Day Workshop) A: The “How much is too much”...
