Q&A: How Can My Church Get Friendlier?
Q: The question I continually hear is that churches are NOT friendly and welcoming. How can we change that? [from the 2020 Blog Survey] A: Let me start with a little pushback: I’ve yet to...
Category: Q&A
Q&A: How Can We Avoid the Drift?
Q: I’m looking for tips on how to navigate the ever-present drift towards selfishness on our volunteer teams. Our volunteers (and sometimes team leaders) push back against strategic changes that infringe upon personal preferences. We’re...
Q&A: How Can We Stop Losing People?
Q: We strive to do two things well: Sunday experience and in-home small groups. However, regular attendees who have gone through our connection processes sometimes just disappear. Do you have any advice? [Tyler Tran, Operations...
Q&A: Do You Schedule Your Volunteers?
Q: Do your volunteers serve according to a schedule? In other words, do specific people serve on specific teams on specific weeks? [Christy Burke, Director of Connections and Guest Services, Bridgeway Church] A: The chances...
Q&A: How Do I Get Backing from My Boss?
Q: I believe that creating a healthy guest services culture is important. But is it really possible to build it without senior pastor buy-in? [from a participant in the 2019 One-Day Workshops] A: It will...
Q&A: What Advice Would You Give to Someone Just Starting Out?
Q: What advice would you give to a 25 year old starting to develop people in guest services and in church work? [Alex Valverde, Cross Pointe Church, Duluth, Georgia] A: I am always a bit...
Q&A: How Do I Get Beyond the Guest Services Silo?
Q: How do you create a guest services ministry that’s not a silo ministry, but rather leads to an all-encompassing church culture? [from the 2019 Blog Survey] A: Every church will eventually deal with “silo ministries,” stand-alone teams whose influence never gets beyond the artificially-crafted borders that have been created over time. In one sense,...
Q&A: Should Small Groups Serve Together?
Q: We are in the middle of a shift where we are putting our primary focus on groups, and small groups serving together will be a vital part of that structure. We do okay getting...
Q&A: How Should We Set Up Our Phone System?
Q: Do you have any suggestions or recommendations on how a phone answering service should be set up? [Amanda Stanton, Director of Guest Services, Calvary Church, Clearwater, FL] A: Even in thinking about this question,...
Q&A: How Do You Stagger Vols Across Multiple Services?
Q: I’m trying to get a better handle on team transitions between weekend services. At what point does the longer serving team for the first service leave their positions and the next team replace them? ...
