Category: Q&A

Q&A: Should We Have a Volunteer Huddle?

Q: In your experience, what are the pros and cons of a pre-service first impressions huddle? In my context, the first of two services begins at 9:15 AM. Prior to this service, we have a volunteer...

Q&A: How Many On-Ramps Should We Provide?

Today’s question comes from a Q&A session in one of our recent One-Day Workshops.  Q: When it comes to our First Time Guests identifying themselves, how many different on-ramps would you suggest? A: Let...

Q&A: What Should I Say To Our First Time Guests?

Today’s question comes from a recent email. In order to protect the “new leader’s” identity, I’m allowing the asker to remain anonymous.    Q: Do you have any tips on what to say or...

Q&A: Where Do I Start First?

Q: There are two areas that are on my heart right now. We have a “New Guest” area where people can get information, sign-up for different events, etc. I don’t think we are doing...

Q&A: What Resources Do You Use For Ongoing Training?

Today’s question comes from our 2017 Blog Survey a few months yore.    Q: I’d like to know more about your ongoing training for specific teams that are under the umbrella of guest services. What do...

Q&A: What Metrics Do You Measure?

Q: I am new to our Guest Experience Ministry. I am curious: what are you measuring in your ministry? What, to you, constitutes success?  [Thea King, Director of Guest Experience, First Baptist Church, Windermere,...

Q&A: How Do You Follow Up With Easter Guests?

Q: Do you all do anything different from a Guest Services perspective on Easter? What has been the two to three most helpful things about handling Easter (either before, during, or after the services)? [Trent...