Q&A: How Many On-Ramps Should We Provide?
Today’s question comes from a Q&A session in one of our recent One-Day Workshops. Q: When it comes to our First Time Guests identifying themselves, how many different on-ramps would you suggest? A: Let me...
Category: Q&A
Q&A: What Should I Say To Our First Time Guests?
Today’s question comes from a recent email. In order to protect the “new leader’s” identity, I’m allowing the asker to remain anonymous. Q: Do you have any tips on what to say or what...
Q&A: Who Is The Weekend Worship Experience Really For?
Today’s question comes from a Q&A session in one of our recent One-Day Workshops. Q: You said that church is for believers and unbelievers, what do you mean? I tend to believe that worship is...
Q&A: Where Do I Start First?
Q: There are two areas that are on my heart right now. We have a “New Guest” area where people can get information, sign-up for different events, etc. I don’t think we are doing a...
Q&A: Should I Mandate Serving Limits for My Volunteers?
Today’s question comes from our 2017 Blog Survey. Q: Let’s talk about serving limits. How long do you ask people to serve? Do you give them breaks, and if so, how do you manage those?...
Q&A: What Resources Do You Use For Ongoing Training?
Today’s question comes from our 2017 Blog Survey a few months yore. Q: I’d like to know more about your ongoing training for specific teams that are under the umbrella of guest services. What do you...
Q&A: How Do You Keep Kids From Distracting Other Guests?
Today’s question comes from a staff member who is new to both his (or her) role and his (or her) church. For obvious rockin’-the-boat reasons, he (or she) has asked to remain anonymous. Q: One...
Q&A: What Metrics Do You Measure?
Q: I am new to our Guest Experience Ministry. I am curious: what are you measuring in your ministry? What, to you, constitutes success? [Thea King, Director of Guest Experience, First Baptist Church, Windermere, FL]...
Q&A: How Do You Follow Up With Easter Guests?
Q: Do you all do anything different from a Guest Services perspective on Easter? What has been the two to three most helpful things about handling Easter (either before, during, or after the services)? [Trent Linville,...
Q&A: Should Volunteers Serve In Multiple Areas?
Q: One of the issues we have is people who serve in multiple ministries in a major way. For example, we have people who are in a regular teaching role with our BC Kids, and they also lead...
