Category: Q&A

Q&A: How Do You Serve Families With Special Needs?

Today’s Q&A is hosted by Josh Navey, our Kids Pastor at the Summit. Get in touch with Josh on Twitter: @joshnavey or @summitrdukids.   Q: What are some ways your guest services team, or church service at...

Q&A: How Can I Remember Names?

Q: I’ve noticed that people love when we use their names. I’m NOT great at remembering names but I am very intentional about using the names I DO know (which makes me look like I’m...

Q&A: Should We Have a Volunteer Huddle?

Q: In your experience, what are the pros and cons of a pre-service first impressions huddle? In my context, the first of two services begins at 9:15 AM. Prior to this service, we have a volunteer huddle...

Q&A: How Many On-Ramps Should We Provide?

Today’s question comes from a Q&A session in one of our recent One-Day Workshops.  Q: When it comes to our First Time Guests identifying themselves, how many different on-ramps would you suggest? A: Let me...

Q&A: What Should I Say To Our First Time Guests?

Today’s question comes from a recent email. In order to protect the “new leader’s” identity, I’m allowing the asker to remain anonymous.    Q: Do you have any tips on what to say or what...

Q&A: Who Is The Weekend Worship Experience Really For?

Today’s question comes from a Q&A session in one of our recent One-Day Workshops.  Q: You said that church is for believers and unbelievers, what do you mean? I tend to believe that worship is...

Q&A: Where Do I Start First?

Q: There are two areas that are on my heart right now. We have a “New Guest” area where people can get information, sign-up for different events, etc. I don’t think we are doing a...

Q&A: Should I Mandate Serving Limits for My Volunteers?

Today’s question comes from our 2017 Blog Survey.    Q: Let’s talk about serving limits. How long do you ask people to serve? Do you give them breaks, and if so, how do you manage those?...

Q&A: What Resources Do You Use For Ongoing Training?

Today’s question comes from our 2017 Blog Survey a few months yore.    Q: I’d like to know more about your ongoing training for specific teams that are under the umbrella of guest services. What do you...

Q&A: How Do You Keep Kids From Distracting Other Guests?

Today’s question comes from a staff member who is new to both his (or her) role and his (or her) church. For obvious rockin’-the-boat reasons, he (or she) has asked to remain anonymous.  Q: One...

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