Category: Q&A

Q&A: How Much Time Do We Need Between Services?

Q: What do you think is an appropriate amount of transition time between services? Does too much or too little time create a negative experience for our guests? [Name withheld] A: If you have...

Q&A: How Do I Recruit Volunteers In A New Church Plant?

Q: Our church officially launched earlier this fall. We had an incredible group of Guest Services team members who impressed everyone. Now we’re working to continually improve. How can we continue to recruit volunteers moving...

Q&A: How Do You Handle Missed Meetings?

In a recent post I talked about our ongoing meeting schedule, which raised a couple of questions regarding how well-attended those meetings tend to be, plus how we handle disseminating info to those who...

Q&A: Do Your Volunteers Wear T-Shirts?

Q: Have you considered requiring your team to wear t-shirts while serving? If not, why not?  [Scott Ballard, Director of Connections and Technology, The Village Church, Flower Mound, TX] A: Let me tell you...

Q&A: How Can I Break Up Volunteer Conversations?

Q: When my volunteers are serving, they are often more excited about focusing on each other than focusing on our guests. How can I prevent personal conversations among volunteers while they’re “on the clock”?...

Q&A: How Do You Handle The Altar Call?

Q: We are trying to figure out best practices for the response time / invitation for our services on Sunday morning services. Would you mind sharing some  of the Summit’s approach and practices? [Matt...

Should My Church Charge for Coffee? (repost)

I’m out of the office this week, so I’m dusting off the Q&A archives and delivering up this post, originally published on January 18, 2017.   Q:   Our church has always served coffee...