Category: Q&A

Q&A: Do Your Volunteers Wear T-Shirts?

Q: Have you considered requiring your team to wear t-shirts while serving? If not, why not?  [Scott Ballard, Director of Connections and Technology, The Village Church, Flower Mound, TX] A: Let me tell you...

Q&A: How Can I Break Up Volunteer Conversations?

Q: When my volunteers are serving, they are often more excited about focusing on each other than focusing on our guests. How can I prevent personal conversations among volunteers while they’re “on the clock”?...

Q&A: How Do You Handle The Altar Call?

Q: We are trying to figure out best practices for the response time / invitation for our services on Sunday morning services. Would you mind sharing some  of the Summit’s approach and practices? [Matt...

Should My Church Charge for Coffee? (repost)

I’m out of the office this week, so I’m dusting off the Q&A archives and delivering up this post, originally published on January 18, 2017.   Q:   Our church has always served coffee...

Q&A: How Can I Manage Multiple Entrances?

Q: We will soon be moving from a 20,000 square foot space with one entrance to a 45,000 square foot campus with many more entrances. I would be curious to read your counsel for...

Q&A: How Do You Serve Families With Special Needs?

Today’s Q&A is hosted by Josh Navey, our Kids Pastor at the Summit. Get in touch with Josh on Twitter: @joshnavey or @summitrdukids.   Q: What are some ways your guest services team, or church service...

Q&A: How Can I Remember Names?

Q: I’ve noticed that people love when we use their names. I’m NOT great at remembering names but I am very intentional about using the names I DO know (which makes me look like...