Category: Q&A

Q&A: What Resources Do You Use For Ongoing Training?

Today’s question comes from our 2017 Blog Survey a few months yore.    Q: I’d like to know more about your ongoing training for specific teams that are under the umbrella of guest services. What do...

Q&A: What Metrics Do You Measure?

Q: I am new to our Guest Experience Ministry. I am curious: what are you measuring in your ministry? What, to you, constitutes success?  [Thea King, Director of Guest Experience, First Baptist Church, Windermere,...

Q&A: How Do You Follow Up With Easter Guests?

Q: Do you all do anything different from a Guest Services perspective on Easter? What has been the two to three most helpful things about handling Easter (either before, during, or after the services)? [Trent...

Q&A: Should Volunteers Serve In Multiple Areas?

Q: One of the issues we have is people who serve in multiple ministries in a major way. For example, we have people who are in a regular teaching role with our BC Kids, and they also...