Q&A: How Do I Get Backing from My Boss?
Q: I believe that creating a healthy guest services culture is important. But is it really possible to build it without senior pastor buy-in? [from a participant in the 2019 One-Day Workshops] A: It will...
Category: Q&A
Q&A: What Advice Would You Give to Someone Just Starting Out?
Q: What advice would you give to a 25 year old starting to develop people in guest services and in church work? [Alex Valverde, Cross Pointe Church, Duluth, Georgia] A: I am always a bit...
Q&A: How Do I Get Beyond the Guest Services Silo?
Q: How do you create a guest services ministry that’s not a silo ministry, but rather leads to an all-encompassing church culture? [from the 2019 Blog Survey] A: Every church will eventually deal with “silo ministries,” stand-alone teams whose influence never gets beyond the artificially-crafted borders that have been created over time. In one sense,...
Q&A: Should Small Groups Serve Together?
Q: We are in the middle of a shift where we are putting our primary focus on groups, and small groups serving together will be a vital part of that structure. We do okay getting...
Q&A: How Should We Set Up Our Phone System?
Q: Do you have any suggestions or recommendations on how a phone answering service should be set up? [Amanda Stanton, Director of Guest Services, Calvary Church, Clearwater, FL] A: Even in thinking about this question,...
Q&A: How Do You Stagger Vols Across Multiple Services?
Q: I’m trying to get a better handle on team transitions between weekend services. At what point does the longer serving team for the first service leave their positions and the next team replace them? ...
Q&A: How Much Time Do We Need Between Services?
Q: What do you think is an appropriate amount of transition time between services? Does too much or too little time create a negative experience for our guests? [Name withheld] A: If you have multiple...
Q&A: How Do I Recruit Volunteers In A New Church Plant?
Q: Our church officially launched earlier this fall. We had an incredible group of Guest Services team members who impressed everyone. Now we’re working to continually improve. How can we continue to recruit volunteers moving forward?...
Q&A: How Do You Handle Missed Meetings?
In a recent post I talked about our ongoing meeting schedule, which raised a couple of questions regarding how well-attended those meetings tend to be, plus how we handle disseminating info to those who can’t...
Q&A: Do Your Volunteers Wear T-Shirts?
Q: Have you considered requiring your team to wear t-shirts while serving? If not, why not? [Scott Ballard, Director of Connections and Technology, The Village Church, Flower Mound, TX] A: Let me tell you a...
