6 Best Practices for Your Skeleton Crew
We’ve talked before about the importance of a skeleton crew: a small team of volunteers who are fully present for the full service, caring for guests who show up late. Your skeleton crew is a...
Category: Volunteer Culture
Are Your Volunteers Too Habitual?
I’m currently reading Charles Duhigg’s The Power of Habit, an excellent book that combines research and remarkable stories to get to the bottom of why we do what we do. Early in the book Duhigg...
Triage Your Team: How to Make the Most of a Low Weekend
Every leader has been there: the Saturday night phone call. The Sunday morning text message. The inexplicable half-dozen who obviously collaborated and decided they were picking this weekend to be no-shows. At some point, we’re...
The Team You Think You Have Is No Longer the Team You Have.
Back in the fall, some of our campuses sent out surveys to volunteers, gauging their readiness to serve again. Up to 40% of team members said they’d be back when weekend services relaunched. But once...
How to Challenge Your Volunteers
Sometimes a volunteer needs a break. In a previous post, I shared five ways to care for a tired team member. And I still stand by what I said from that previous post: “If they...
How to Lead Quarantined Volunteers
As the global pandemic continues and tighter restrictions are being enacted, many of us just completed the second weekend of online services. I found a certain sense of togetherness when I saw people sharing photos...
How to Help a Volunteer Step Away Gracefully
“Do you have a minute?” It’s a question that strikes fear in the heart of many a leader. Rarely does that question lead to “…I have an extra bag of Dove dark chocolates, and I’d...
“That Guy is My Hero.”
A few weeks ago, one of our longest-tenured Guest Services volunteers retired. Hung up his parking vest. Turned in his walkie-talkie. And stepped away from a ministry he’s loved and thrived in for well over...
High-Capacity Volunteer Cohort: A How-To Guide
We just kicked off our eighth iteration of the High-Capacity Volunteer (HCV) Cohort: a collaboration of great leaders from around the Summit who have committed to spend the next eight months in a deep dive...
5 Ways to Lead Your Volunteer Team
Not long ago I helped lead a large event that required several dozen volunteers. Many of us met for the first time on the day of the event, so our communication took place via email...
