Category: Volunteer Culture

“That Guy is My Hero.”

A few weeks ago, one of our longest-tenured Guest Services volunteers retired. Hung up his parking vest. Turned in his walkie-talkie. And stepped away from a ministry he’s loved and thrived in for well...

Should You Give Your Volunteers a Job Description?

“I’m not sure what I’m supposed to do next.” “Is there anything else you need from me?” “What are you asking of me, exactly?” “Just tell me what to do.” I’ve had a long-running battle over the issue of job descriptions for volunteers. Early in my time here at the Summit, I was the job description ninja. Every team and...

“I Didn’t Sign Up For This.”

What happens when your team changes horses mid-stream? What do you do when your original job description gets dismantled? How do you maneuver the challenges of an ever-changing organization?   There are times that...