Category: Leadership

5 Marks of a Calm Leader

We are not living in the most relaxing of times. I write this sentence in the middle of a global pandemic, but truth be told, you’ll likely be able to apply it at any...

It’s Not Beneath You.

There are jobs that we never outgrow. There are duties that we can never completely hand off to another. There are responsibilities that will remain our responsibility no matter how high we climb up...

Reveal the Ripple

In leadership, ripples matter. If a team member drops the ball on a project, the ripples will affect timelines and deadlines and other team members. If a volunteer is rude to a guest, the...

Make Your Training Go With the Flow

There’s an overly-simple trick to get more people show up for your volunteer training: Schedule it when they’re already there. Don’t try to convince someone to come out on a Tuesday night. Don’t ask...

Personal Power > Position Power

In Steve Robinson’s new book Covert Cows and Chick-fil-A, he recaps his 30+ years on the marketing team of one of America’s most beloved brands. The book is full of personal stories and behind-the-scenes...

Do Your Systems Make it to the Front Lines?

Tacticians, listen up. You know who you are. You live your life as a cubicle jockey, developing spreadsheets and master plans and mapped-out strategies to make your weekend services run smoothly. You have never...

Don’t Point Out the Mud…

…unless you’re willing to get your hands dirty. Often, the mark of a leader is that they see things others can’t see just yet. They notice how the present reality falls short of the...

Tie Their Hands High

Leaders are standard-setters. As a leader, you may be the one who directly sets the standard: you write the training manual, you set the expectations and dole out the consequences, you are the one...