Category: Leadership

Right you were, Aaron Burr, sir. There is indeed a room where it happens. There’s a place where the game is played and the sausage gets made. There is a table where decisions are...

In a recent post we discussed Patrick Lencioni’s challenge that clarity is more important than accuracy. Since that post went live, I heard a complementary quote from Daniel Simmons, a member of our Executive...

Recently I talked about pandemic silos: those 2020-era phenomena that are completely natural, absolutely understandable, and potentially unavoidable. (They also must be destroyed.) As our staff team makes the rapid shift to “unpack our...

We are not living in the most relaxing of times. I write this sentence in the middle of a global pandemic, but truth be told, you’ll likely be able to apply it at any...

There are jobs that we never outgrow. There are duties that we can never completely hand off to another. There are responsibilities that will remain our responsibility no matter how high we climb up...

In leadership, ripples matter. If a team member drops the ball on a project, the ripples will affect timelines and deadlines and other team members. If a volunteer is rude to a guest, the...

There’s an overly-simple trick to get more people show up for your volunteer training: Schedule it when they’re already there. Don’t try to convince someone to come out on a Tuesday night. Don’t ask...

In Steve Robinson’s new book Covert Cows and Chick-fil-A, he recaps his 30+ years on the marketing team of one of America’s most beloved brands. The book is full of personal stories and behind-the-scenes...