Category: Guest Services

How to Use “Scheduled Access” Parking

We’ve all heard the “80% full is full” rule. And while that primarily applies to pews on the inside, there’s a similar application to parking spots on the outside. Think about your parking lot...

“Nice” Can’t Overcome Sloppy

Our volunteers are really nice. That may be true. But the friendliness of a volunteer team will only carry your guests’ experience so far. I’ve had plenty of friendly waiters when the kitchen was...

“You’re Not the Audience.”

In leadership, it’s difficult to avoid the “please like me” trap. We want to keep the peace, to make everyone happy, to stay in our lane and keep from rocking the boat. But leaders...

Guest Services Collective: A How-To Guide

Long-time readers of the blog know that since 2013, we’ve offered something called the High-Capacity Volunteer Cohort: an eight-month roundtable discussion with some of our best and brightest Guest Services volunteers from all of...

6 Ideas for Remote Parking Lots

When your attendance outpaces your facility, everything seems stretched all at once: seating capacity, kids space, lobby pedestrian flow, restroom lines, you name it. But one of the biggies for guest services is your...