Published: 1 month ago

Worthy of the Saints

I commend to you our sister Phoebe, a servant of the church at Cenchreae, that you may welcome her in the Lord in a way worthy of the saints, and help her in whatever she may need from you, for she has been a patron …

Published: 2 months ago

Fix It Before You’re Asked to Fix It.

I’m an unabashed fan of Southwest Airlines. They take customer service seriously without taking themselves too seriously. The cheap fares, the creative announcements, and the flight attendants’ repartee have created a loyal customer on my part. Last week, I had my first Southwest snag …

Published: 2 months ago

8 Things I Learned As A Church Guest

A few weeks ago I attended church with my niece. She has started going to a brand-new campus of an eighty-year-old church, their first foray into multi-site. The campus has been live for four months, so I was excited to put on my guest …

Published: 3 months ago

5 Shifts To Make In Your Guest Services Team This Year

It’s the beginning of a brand new trip around the sun, and all of us are experiencing some form of renewal, restarting, or rebranding. No matter your personal take on resolutions, there’s something about a fresh page on the calendar to make us think …

Published: 3 months ago

This Weekend, Be There. Be All There.

While the rest of the world limps along with one Super Bowl per year, church people get two. And one of them is coming up this weekend. I’m referring, of course, to the weekend before Christmas: one half of the church Super Bowl duo …

Published: 5 months ago

Get in the Zone.

Our guest services teams get a lot of compliments on their organization and efficiency. Each week they show up to welcome our guests, and each week our guests take notice. Here are just a few of the comments the team has received lately: “I …

Published: 5 months ago

Specialist or Generalist?

There’s a bit of a debate in guest services nerd circles about whether our team members should serve as specialists or generalists. Put another way, should volunteers have one role where they serve, or should they be able to serve in multiple different areas? How you …

Published: 6 months ago

Choosing Inconvenience

Imagine two scenarios. In the first, a couple arrives at your church. They’re on time…early, even. They’ve been a part of the church for years. They serve in various roles. They’re leaders, they’re givers, they’re faithful. And they’re on time…early, even…because they structured their …

Published: 6 months ago

4 Alternatives To The “Turn-And-Greet” Time

In a recent post I set off a firestorm about the dreaded “turn-and-greet-your-neighbor” time that we unleash on introverts, germaphobes, and outsiders. The truth is, there are valid opinions on both sides of the aisle (#DidYouSeeWhatIDidThere). The pro turn-and-greet crowd views it as a …

Published: 6 months ago

7 Reasons Not To “Turn And Greet Your Neighbor”

There are a lot of church worship traditions that I don’t particularly love: responsive readings (I tend to speed-read and then get tired of waiting around because #efficiency). When a pastor makes you “Look at the person next to you and say ____” (my …

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