Category: Guest Services

Five Questions Your First-Time Guests Are Asking

In the last post, we tackled the hard-hitting questions that actually aren’t all that hard hitting. Or even questions at all. Because they are things that your first-time guests aren’t really asking. Sure, at some...

Five Questions Your First-Time Guests Probably AREN’T Asking

When a first-time guest (FTG) shows up at your church, there are a lot of questions they tend to ask: the standard, obvious ones. Questions that seem so obvious to us, the fact that they’d...

The Procrastinator’s Guide to Easter Follow-Up

It’s the Tuesday after Easter. For most of us in church world, we’re still shaking off the Sunday night coma after months of planning, extra services, special touches, and tons of first-time guests. If you’re...

The Imagineering Story: See What They May Not See

This is the final post a five part series based on lessons learned from The Imagineering Story: The Official Biography of Walt Disney Imagineering by Leslie Iwerks. We’re covering five things that those of us...

The Imagineering Story: Help Them to See Strategically

This is the fourth of a five part series based on lessons learned from The Imagineering Story: The Official Biography of Walt Disney Imagineering by Leslie Iwerks. We’re covering five things that those of us...

The Imagineering Story: See Their Wants (But Know Their Needs)

This is the third of a five part series based on lessons learned from The Imagineering Story: The Official Biography of Walt Disney Imagineering by Leslie Iwerks. We’re covering five things that those of us...

The Imagineering Story: See it from Their Side

This is the second of a five part series based on lessons learned from The Imagineering Story: The Official Biography of Walt Disney Imagineering by Leslie Iwerks. We’re covering five things that those of us...

The Imagineering Story: See What’s Not There

This is the first of a five part series based on lessons learned from The Imagineering Story: The Official Biography of Walt Disney Imagineering by Leslie Iwerks. We’re covering five things that those of us...

Your “Bad Sunday” Might Be Their Only Sunday.

Many moons ago we had a campus that was – as the kids say – on the struggle bus (do the kids actually say that? Discuss.). It seemed that just about anytime I dropped by...

The Extra Mile vs. The Final Inch

We know Jesus’ analogy of the extra mile: “…if anyone forces you to go one mile, go with him two miles.” (Matthew 5:41, ESV) The context for this statement came from the Roman army’s practice...