Category: Guest Services

Ninja-Level Customer Service

Earlier this week I came to a COVID-19 crossroads: I realized for the entirety of this pandemic, I have not given a flying fig about what I eat. Chex Mix? Get in my belly....

About That Extra Mile…

In Matthew 5:41, Jesus pointed to a common practice of the day: Roman soldiers were allowed to conscript Jewish civilians into service and force them to carry their packs for one mile. In Jesus’...

Don’t Let Your Church Go Viral

The world is watching the ever-growing spread of COVID-19, or coronavirus. With each passing day, we read what if? scenarios surrounding healthcare supplies, travel restrictions, and advisories on large public gatherings. Which raises the...

Do You Need an Imperfectionist?

Regular readers know that I’m always on somewhat of a Disney kick, but my Disney kick has been even kickier lately. Between Disney+, an upcoming discussion around Be Our Guest, a recent trip to...

Be Stingy With Your VHQ

We’ve talked before about the need for a Volunteer Headquarters (VHQ), a place where your servant leaders can grab coffee, store their stuff, and build relationships with one another. We have them at all...

2019 Year in Review: Posts

It’s the end of a decade, campers! (Or the eve of the beginning of the year that will mark the end of a decade, if you just like to be controversial.) And sure, there...