We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
Two days. Two healthcare facilities. Two vastly different experiences. On day one, I accompanied my wife to a new(ish) provider in a clinic I’d never been to before. She was undergoing a minor procedure, but...
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
The recent posts on our First-Time Guest bags and our redesigned First-Time Guest cups have sparked a few further questions via email, text, and social media. It’s giving me flashbacks of fourth grade Danny, who...
One of my favorite books is Will Guidara’s Unreasonable Hospitality, and one of my favorite stories from the book is the tale of the $2 hot dog. If you’ve heard a podcast, read an article,...
This is an updated version of a previous post. For several years now we’ve handed out a small gift bag to all of our first-time guests (FTGs). There are three reasons why we do it,...
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
I’m a long-time believer in first-time guest gifts. They’re an easy way to say thank you to a guest for trusting you with their time. But a few years back, I became convinced that our...
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
I am not known for being a slow walker. I always go at the pace of a man who has either lost sight of the neighborhood ice cream truck or is being chased by a...
