How to Serve a Stealthy Guest
All of us in hospitalityland have faced the problem of the stealthy guest: the person who wants to lay low, fly under the radar, and do everything possible to keep from being known. But as...
Category: Guest Services
The Eleventh Hour Easter Checklist
*quietly clears throat* Hi. It’s me, Danny. And I’m talking to you on Tuesday, April 12, 2022. That’s five days before Easter. If you’re a church leader, you may be freaking out just a bit...
Think Outside In
In ChurchWorld™, we tend to think of the auditorium / sanctuary / worship center as our ground zero. The hub for all the happenings. The main event, the big attraction, the centerpiece. And that’s pretty...
Do You Have a Lobby Philosophy?
Ah, the church lobby. For some, it is a gathering spot to catch up with friends before or after the service. For others, it is a repository of helpful information, with brochures and posters and...
To Call or Not to Call?
We’re ever-so-slowly building a case for the first-time guest follow up process. (You can see the first three parts of this ongoing series here, here, and here.) Today…is an actual phone call really necessary? And...
10 Ways Your “Curse of Knowledge” is Impacting Your Guests (part 2)
In a recent post I referenced Chip and Dan Heath’s book Made to Stick, and the term “curse of knowledge” … when we know something, it’s hard to imagine that someone else doesn’t know that...
10 Ways Your “Curse of Knowledge” is Impacting Your Guests (part 1)
In their best-selling book Made to Stick, authors Chip and Dan Heath popularized the term “curse of knowledge” … when we know something, it’s hard to imagine that someone else doesn’t know that same thing....
The Art (and Science) of the First-Time Guest Follow-Up Phone Call
We’re gradually building a series on why and how to follow up with your church’s first-time guests. (You can see other posts here and here.) Today: the phone call. If you’ve determined you should make...
“Auto-Pilot Expertise” vs. Bedside Manner
Gather ’round, kiddies: Grandpa is going to regale you with stories of a recent medical procedure. Editor’s note: please don’t. A few weeks back I had a couple of spots removed (hey 1985 Danny: just...
How to Structure Your Guest Follow Up Process
We’re slowly building an all-encompassing series on why and how to follow up with your church’s first-time guests. (You can see the first in the series here.) Today: how exactly should your first-time follow up...
