Category: Guest Services

Good Neighbor Hospitality: Business to Business

When you look at the landscape of American evangelicalism, our gathering spaces are just as varied as our churches: rural congregations bordering acres of open farmland. Urban congregations in landlocked buildings. Portable congregations renting school...

Weekends Are For New Friends

Repeat after me: Weekends are for new friends. When we walk into the church lobby on the weekend, the temptation is to talk to those we already know. Our small group friends, our ministry team...

The Easy Way Out

Not too long ago, I was on my way to the grocery store when I came up on a line of cars and a road crew. Apparently a large-ish tree had fallen across two lanes...

“Aim at Your Guests and You’ll Hit the Congregation Every Time.”

“Aim at your guests and you’ll hit the congregation every time.” It was likely a throwaway line by Daniel Simmons, one of our pastors, in a recent meeting. But that line has been lodged in...

Deliver Plus One

Ken Blanchard’s Raving Fans is a must-read for anyone who serves the public, anyone who interacts with the public, or anyone who is the public. (Did I leave anyone out? No? Great.) I could spend several posts...

Five Minutes Between Crap and Quality

I recognize that I will get some blowback on the title of this post. But a confession: crap is one of my favorite words. More than that, it’s my wife’s favorite word. Years ago when...

Clear Signage is Kind Signage

You’ve heard the adage clarity is kindness. That phrase – most often attributed to Brené Brown, though it didn’t originate with her – simply means that we need to be overly clear on the things...

In the Land of Kyle and Cynthia

Recently I had the opportunity to run a special-edition Volunteer Headquarters for a group of our family ministry vols. Part of the plan was to come up with some special treats that went beyond the...

10 Quick Ideas to Spruce Up Your Parking Lot

We don’t often put a lot of emphasis on parking lots in church world, and for good reasons: they’re not ground zero of ministry. They’re not where real church happens. They’re…kinda boring. But the parking...

What If the Problem is You?

I recognize that I came off the top rope in that post title. I’m not mad at you, really. But like a good parent, I’m not mad, I’m just…frustrated. Frustrated as I go into retail...

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