Category: Guest Services

Exceed the Expectation (part two)

[Catch up on Part 1] There’s a room in our office complex that has a perpetual supply of week-old Bojangles biscuits and sometimes smells like clam chowder.  We affectionately refer to that room as the...

Exceed the Expectation (part one)

A couple of weeks ago my family and I met a great guy while we were out celebrating my wife’s birthday.  As our conversation progressed, the topic of “what do you do” came up.  I...

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