Flashback Friday: Your Policies Are Dumb
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!
I am a long-time, loyal customer to a particular bank. I won’t name them here, because I have a practice where I don’t identify the negative examples I share on the blog, and because I don’t want my bank balance (all $14.27 of it) to mysteriously disappear. I’ve been with this bank for all 15 years I’ve lived in North Carolina, but one recent policy change has frustrated me to no end.
I walked into a branch on Friday afternoon in order to withdraw a little cash (perhaps $14.27, but that’s none of your bizness). I went to the little desk where they keep the little slips of deposit and withdrawal sheets, as well as the little pen attached to the little desk by a little chain, because heaven forbid someone walk off with the bacteria-encrusted pen that doesn’t write 84% of the time.
But I digress. I flipped through all of the little deposit slips, looking for a little withdrawal slip, and there was none. And then it hit me: this particular branch was one of just a few that doesn’t leave withdrawal slips in the lobby, “for security purposes.” Why they don’t just attach the withdrawal slips to the little chain I do not know, but again: I digress.
So I began the wait in what was a very long line. After about five minutes (a lifetime when your four year old daughter is with you, trying desperately to be quiet, but also asking for a bank-style lollipop every three seconds), I gave up and decided to go through the drive through.
But alas: after a ten minute wait in the drive through line, I arrived at the window to ask for a withdrawal slip, only to be told I’d have to come inside the lobby to get one, “for security reasons.”
So in case you’re playing along at home: I originally went in the lobby to get a withdrawal slip, but there was none. I decided not to wait in line and instead went through the drive through, but was told I’d have to go back in the lobby.
Here are three reasons that my bank’s policy is ridiculous…