Do You Have a Lobby Philosophy?
Ah, the church lobby. For some, it is a gathering spot to catch up with friends before or after the service. For others, it is a repository of helpful information, with brochures and posters and...
Category: Guest Services
To Call or Not to Call?
We’re ever-so-slowly building a case for the first-time guest follow up process. (You can see the first three parts of this ongoing series here, here, and here.) Today…is an actual phone call really necessary? And...
10 Ways Your “Curse of Knowledge” is Impacting Your Guests (part 2)
In a recent post I referenced Chip and Dan Heath’s book Made to Stick, and the term “curse of knowledge” … when we know something, it’s hard to imagine that someone else doesn’t know that...
10 Ways Your “Curse of Knowledge” is Impacting Your Guests (part 1)
In their best-selling book Made to Stick, authors Chip and Dan Heath popularized the term “curse of knowledge” … when we know something, it’s hard to imagine that someone else doesn’t know that same thing....
The Art (and Science) of the First-Time Guest Follow-Up Phone Call
We’re gradually building a series on why and how to follow up with your church’s first-time guests. (You can see other posts here and here.) Today: the phone call. If you’ve determined you should make...
“Auto-Pilot Expertise” vs. Bedside Manner
Gather ’round, kiddies: Grandpa is going to regale you with stories of a recent medical procedure. Editor’s note: please don’t. A few weeks back I had a couple of spots removed (hey 1985 Danny: just...
How to Structure Your Guest Follow Up Process
We’re slowly building an all-encompassing series on why and how to follow up with your church’s first-time guests. (You can see the first in the series here.) Today: how exactly should your first-time follow up...
2021 Year in Review: Posts
‘Tis the season for everyone’s version of a top ten list. Here are – in no particular order – some of the most read posts from the last twelve months. If you haven’t read ’em,...
Why First-Time Guest Follow Up Matters (and Isn’t as Annoying as You Might Think)
If you want to divide a room full of church staff members, toss out a fun topic like Calvinism. Oops. I mean first-time guest follow up. (That paragraph was predestined to be unfunny.) There are...
Creating Emotional Attachments (That Our Guests Don’t Care About)
Join me as I process something in real-time, won’t you? (Why, thank you. Thank you for joining me.) For all of the church-branded t-shirts and caps and coffee mugs and bumper stickers that we foist...
