Category: Guest Services

Remarkable Works Both Ways

On a recent Saturday I was working through the requisite weekend errand list. Stop #1 was at the bank to deposit a paycheck for my oldest son (which is normally something he does, but I...

Flashback Friday: Staff the Doors

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Most improvements to your guest services team can be made in...

Be Hospitable.

1 Peter 4:9: Show hospitality to one another without grumbling. (ESV)     Simply put: growth hurts. If your church is growing by a significant margin, you know that already. And we have to...

Recognize. Respond.

Not every Starbucks has a singing barista, but mine most certainly does. Or at least, it used to (more on that later). Some mornings, the baritoned barista’s impromptu ballads about coffee cake brought a welcomed smile....