Category: Guest Services

Who Are You Here For?

As guest services practitioners, it’s time for us to admit something. The ministry of serving guests is relatively easy, in the grand scheme of things: design a system. Invite volunteers to serve in the...

Don’t Cover the Mouse

Several years ago, Merriem and I took advantage of a free day off and decided to go exploring at a new-to-us restaurant in town. What that exploration led to has become the stuff of...

Remarkable Works Both Ways

On a recent Saturday I was working through the requisite weekend errand list. Stop #1 was at the bank to deposit a paycheck for my oldest son (which is normally something he does, but I...