Category: Guest Services

What Happens After You Say “Goodbye”?

In a recent post I shared my top ten favorite quotes from The Power of Moments, the newest book from the Heath brothers. I’m revisiting that book today…and let’s be honest for a moment, I will probably...

Killing Ourselves With Kindness

Growing up, I can remember one phrase my dad used that was a normal part of his repertoire. As a second-generation family business owner, he was my model for guest services way before I...

“It’s Only One Sunday…”

“I’m just going to hit the snooze button one more time. I’m punctual most other weeks. It’s only one Sunday.” “It’s not a big deal for me to skip out of serving. I show...

Baby, Do You Need A Hug?

Her slumped shoulders and shaky hand betrayed her attempt at emotional composure. And for good reason: as a first time guest at our church, she had just revealed to one of our volunteers that...

Who Did You Speak To?

Quick. Think back to this weekend’s services. Before. During. After. As you were walking through the hallways. As you were mingling in the lobby. As you were putting out fires and tweaking last minute...

Have Any Hoops?

If there is a dictionary definition of the spiritual term backsliding, I can promise you that it is accompanied by a picture of me on the phone with my phone and/or cable company. Very few...

Hospitality is Rarely Convenient

If your church is going to get serious about guest services, it’s not necessarily going to be easy. It’s not going to be something you can “just do.” No, hospitality requires an interruption of...