Category: Guest Services

Beware the Bare Minimum

If you’ve ever had the sublime privilege of parenting a middle schooler – any child, really – you’re familiar with the following scenario. [4:30 PM, as they walk through the door from school] Parent: “Got any...

Take a Second Look

If there’s a common fault of most guest services teams in most churches in most of America, it’s the curse of familiarity. We execute ministry week in and week out in the same facility,...

What Happens After You Say “Goodbye”?

In a recent post I shared my top ten favorite quotes from The Power of Moments, the newest book from the Heath brothers. I’m revisiting that book today…and let’s be honest for a moment, I will probably...

Killing Ourselves With Kindness

Growing up, I can remember one phrase my dad used that was a normal part of his repertoire. As a second-generation family business owner, he was my model for guest services way before I...

“It’s Only One Sunday…”

“I’m just going to hit the snooze button one more time. I’m punctual most other weeks. It’s only one Sunday.” “It’s not a big deal for me to skip out of serving. I show...

Baby, Do You Need A Hug?

Her slumped shoulders and shaky hand betrayed her attempt at emotional composure. And for good reason: as a first time guest at our church, she had just revealed to one of our volunteers that...