Category: Guest Services

Flashback Friday: Staff the Doors

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Most improvements to your guest services team can be made in...

Be Hospitable.

1 Peter 4:9: Show hospitality to one another without grumbling. (ESV)     Simply put: growth hurts. If your church is growing by a significant margin, you know that already. And we have to...

Recognize. Respond.

Not every Starbucks has a singing barista, but mine most certainly does. Or at least, it used to (more on that later). Some mornings, the baritoned barista’s impromptu ballads about coffee cake brought a welcomed smile....

Hear What They’re Not Saying

People won’t always tell you what they need. Sometimes it’s because of pride (“I can handle it on my own.”). Sometimes it’s because of fear (“What if they laugh or say ‘no’ to my...

Your Face Is On Fire

Years ago, I heard a conference speaker share a story about the power of active listening. When he would check out at a retail store or coffee shop, he had a peculiar – yet fantastic...