Category: Guest Services

What Do You Want Your Guests To See?

In a recent post I talked about the concept of “forced experience”…thinking through what you want your guests to see and where you want them to go. While your church should be open to anyone,...

What Expectations Are You Setting?

Imagine a scenario with me, will you? You’re out to dinner with a group of friends. It’s not a particularly huge group of people, but it’s not a small gathering either. Let’s say that there...

Inactivity Does Not Equal Inadequacy

We are not a waiting people. We don’t like to wait. We’re not hard-wired for it. Whether it’s DMV lines or Disney rides, test results or Taco Bell drive throughs, waiting is not something that...

You Need to See Harder.

In our neighborhood we have one of those “free library” book boxes where people can drop off used books and pick up a new one. My seven year old makes regular pilgrimages to the box,...

A Tale of Two Post Offices

The United States Postal Service has taken some significant hits over the years. Rising expenses and dropping income, the delicate balance between not-really-a-government-agency and definitely-a-government-agency, the rise of email and the death of first class...

Christmas at DPAC: It’s Not For Us

(This is a modified version of a post that originally appeared on December 9, 2014.) We’re neck-deep in last-minute planning for one of the largest events we do all year. Christmas at DPAC takes months of...

The Seven Deadly Sins of Guest Services

We know that it’s easy for culture to leak. It’s easy for our vision to lose it’s stickiness. If we’re going to continually transfer DNA to our staff and volunteers, we must continually come up...

Is Your Face Hurting You?

Middle school Danny was always a big fan of the is your face hurting you? question. If you’re not familiar with 7th grade boy jokes, let’s dig in: Is your face hurting you? Because it’s killing me!...

How To Serve Guests When You’re Just Not Feeling It

No matter how much you love people, eventually the day will come when you literally can’t even. (Do the cool kids still say that?) The weather is too bad, your mood is too off, your...

Beware the Bare Minimum

If you’ve ever had the sublime privilege of parenting a middle schooler – any child, really – you’re familiar with the following scenario. [4:30 PM, as they walk through the door from school] Parent: “Got any homework...

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