Category: Guest Services

Don’t Let Your Church Go Viral

The world is watching the ever-growing spread of COVID-19, or coronavirus. With each passing day, we read what if? scenarios surrounding healthcare supplies, travel restrictions, and advisories on large public gatherings. Which raises the question:...

Do You Need an Imperfectionist?

Regular readers know that I’m always on somewhat of a Disney kick, but my Disney kick has been even kickier lately. Between Disney+, an upcoming discussion around Be Our Guest, a recent trip to Orlando,...

Be Stingy With Your VHQ

We’ve talked before about the need for a Volunteer Headquarters (VHQ), a place where your servant leaders can grab coffee, store their stuff, and build relationships with one another. We have them at all of...

How Does “Attend One, Serve One” Affect Volunteers’ Kids?

I’ve long been a proponent of “attend one, serve one:” volunteers fully commit to attending an entire worship service (no slipping in late and slipping out early) and fully commit to serving during an entirely...

2019 Year in Review: Posts

It’s the end of a decade, campers! (Or the eve of the beginning of the year that will mark the end of a decade, if you just like to be controversial.) And sure, there are...

Your First-Time Guest Process Should Be Boring.

Many times, we assume that we simply have to deliver the sizzle and sparkle to our first-time guests. After all, if we don’t knock their socks off with our golf shuttles and Disney-esque environments and...

Who Should Own the Guest Services Team?

The more church leaders I speak with, the more I realize that we have a lot of different models of how a guest services ministry is run at a church level. Here are the most-often-used...

A Curated Experience Isn’t Always the Best Experience

Our local airport recently introduced a service called ParkRDU Express. It’s billed as a “trunk to terminal” service that allows you to (a) park closer than in an off-site lot, (b) have a driver pick...

The First Impression is a Self-Fulfilling Prophecy

You know the research: people decide within 1/10 of a second whether or not you’re trustworthy. In 1/3 of that time, a glance at someone’s face will cue you on their status and attractiveness. But...

Want to be Missional? Move.

For all of the church’s talk of “being on mission,” “living sent,” and “pursuing a Great Commission lifestyle,” I fear we may be overlooking one of the easiest ways to get the gospel into the...

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