Category: Guest Services

Need An Inexpensive Option for Team Training?

One of the most frequently-asked questions I hear has to do with resources for volunteer team training. That’s one of the primary reasons we put together The Gospel Is Offensive: Five Plumb Lines for Guest Services. In...

Flashback Friday: Your Policies Are Dumb

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   I am a long-time, loyal customer to a particular bank. I won’t...

15 Easy Ways to Highlight Volunteer Opportunities

“How do I let our church know about opportunities to serve?” It’s a question that I hear often, in one form or another. Whether it’s from one of our campuses or from a church leader...

Rewind: What Does Your Posture Reveal?

I’m enjoying some downtime with my family this week, so we’re heading to the archives to pull up some of the earliest content from the blog. In fact, this was the fifth post to ever...

Who Are You Here For?

As guest services practitioners, it’s time for us to admit something. The ministry of serving guests is relatively easy, in the grand scheme of things: design a system. Invite volunteers to serve in the system....

Flashback Friday: Raising Up Leaders for Your Guest Services Team

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   You can’t do it all. Hopefully you’ve realized that by now. You’ll...

Don’t Cover the Mouse

Several years ago, Merriem and I took advantage of a free day off and decided to go exploring at a new-to-us restaurant in town. What that exploration led to has become the stuff of legend...

Flashback Friday: Be Alert

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   As I type, I’m sitting in Starbucks, and I’m approximately three minutes...

Preparation > Anticipation > Transformation

Do you want to create a more hospitable environment for your church guests? Are you trying to improve the welcoming culture when people come to your weekend services? Don’t you think it would be nicer if...

Flashback Friday: Hospitality Can’t Take a Vacation

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   We’re barely ankle deep into the summer season around these parts. The...

%d bloggers like this: