Don’t Cover the Mouse
Several years ago, Merriem and I took advantage of a free day off and decided to go exploring at a new-to-us restaurant in town. What that exploration led to has become the stuff of legend...
Category: Guest Services
Flashback Friday: Be Alert
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! As I type, I’m sitting in Starbucks, and I’m approximately three minutes...
Preparation > Anticipation > Transformation
Do you want to create a more hospitable environment for your church guests? Are you trying to improve the welcoming culture when people come to your weekend services? Don’t you think it would be nicer if...
Flashback Friday: Hospitality Can’t Take a Vacation
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! We’re barely ankle deep into the summer season around these parts. The...
Remarkable Works Both Ways
On a recent Saturday I was working through the requisite weekend errand list. Stop #1 was at the bank to deposit a paycheck for my oldest son (which is normally something he does, but I quite...
Ten Low Or No-Cost Ways To Up Your Guest Services Game
When it comes to quality in ministry, many of our minds automatically gravitate to plush facilities, a/v systems that would rival a U2 concert, or a kids area that looks like something straight out of...
Are You Using “Context” As A Weapon?
I believe that context matters. I believe that churches should know who they are and what God has called them to be. I believe that we should never blindly, recklessly cut and paste ministry ideas...
Flashback Friday: Staff the Doors
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Most improvements to your guest services team can be made in 1%...
Be Hospitable.
1 Peter 4:9: Show hospitality to one another without grumbling. (ESV) Simply put: growth hurts. If your church is growing by a significant margin, you know that already. And we have to admit...
Recognize. Respond.
Not every Starbucks has a singing barista, but mine most certainly does. Or at least, it used to (more on that later). Some mornings, the baritoned barista’s impromptu ballads about coffee cake brought a welcomed smile. He...
